Customer AI engagement grows, but trust issues remain

Consumers are noticing AI-based shopping tools and starting to use them, but that doesn’t mean they are fully comfortable with the technology.

News

Foot Locker to be acquired by Dick's Sporting Goods for $2.4 billion

Dick’s Sporting Goods is buying Foot Locker in a move that will give Dick's a global footprint for the first time and significant weight in negotiating with athletic powerhouse brands such as Nike and Adidas.

Carrefour seeks full transparency for non-food supply chain

A global French retail giant is helping ensure sustainability in its non-food product sourcing operations.

News

Report: Smoothie King, In-N-Out, Chick-fil-A among QSR customer experience leaders

Several quick-serve restaurant chains are excelling when it comes to customer experience and loyalty, according to a new report.

Store Experience Study 2025

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Report: Burger King to remodel 400 U.S. restaurants in 2025

Burger King is giving its restaurants a make-over.
Mexican grocer Super Aki unifies supply chain processes

Super Aki is optimizing supply chain planning, pricing and promotion management, and space planning throughout its enterprise.
Panera Brands names restaurant veteran as board chairman

Panera Brands Inc. is overhauling its board of directors and welcoming a new chairman.
How agentic AI is finding its place in retail

Agentic AI has not created the same buzz in retail as generative AI but is becoming an important enterprise tool.
How to fill centers with fun

American Dream's COO believes that the chief goal of his center is to allow guests to see and do things that let them escape life for a while.
Canadian Tire to buy Hudson’s Bay intellectual property, brand assets

Hudson’s Bay Company is not disappearing after all — at least not entirely.
How to use retail space as a magnet for both customers and talent

The quest for customers dovetails with the rising challenge hiring and keeping employees who want a better workplace.
Uber Eats teams with OpenTable, Heinz; gives access to deals

The Uber Eats on-demand delivery subsidiary of Uber is introducing new features to help customers find restaurants and savings.
Placer.ai: Grocery visits rise in Q1

Consumers are going to the grocery store more frequently, but spending less time there.

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Retail Insights
- 5/16/2025
  How agentic AI is finding its place in retail
  Agentic AI has not created the same buzz in retail as generative AI but is becoming an important enterprise tool.
  
  Dan Berthiaume
- 5/9/2025
  The Who keep saying farewell to their customers – so should you
  A classic rock band’s penchant for "farewell tours" can serve as promotional inspiration for retailers.
  
  Dan Berthiaume
Expert Viewpoints
- 5/12/2025
  Five ways retailers can build reinvention & resilience
  Diminishing consumer confidence, ongoing supply chain issues, pricing fluctuations and labor shortages are just some of the challenges retailers have faced in recent years.
- 5/2/2025
  Building & scaling an online EBT program from first principles
  In March 2020, humanity got a wake-up call.

Easton Town Centers bolsters apparel roster with new tenants

Customer AI engagement grows, but trust issues remain

Foot Locker to be acquired by Dick's Sporting Goods for $2.4 billion

Carrefour seeks full transparency for non-food supply chain

Report: Smoothie King, In-N-Out, Chick-fil-A among QSR customer experience leaders

Store Experience Study 2025

Report: Burger King to remodel 400 U.S. restaurants in 2025

Mexican grocer Super Aki unifies supply chain processes

Panera Brands names restaurant veteran as board chairman

How agentic AI is finding its place in retail

How to fill centers with fun

Canadian Tire to buy Hudson’s Bay intellectual property, brand assets

How to use retail space as a magnet for both customers and talent

Uber Eats teams with OpenTable, Heinz; gives access to deals

Placer.ai: Grocery visits rise in Q1

Dynamic Design & Permitting Strategies to Fast-Track Retail Construction

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How agentic AI is finding its place in retail

The Who keep saying farewell to their customers – so should you

Five ways retailers can build reinvention & resilience

Building & scaling an online EBT program from first principles

Chain Store Age: Retail News

Easton Town Centers bolsters apparel roster with new tenants

Customer AI engagement grows, but trust issues remain

Foot Locker to be acquired by Dick's Sporting Goods for $2.4 billion

Carrefour seeks full transparency for non-food supply chain

Report: Smoothie King, In-N-Out, Chick-fil-A among QSR customer experience leaders

Report: Burger King to remodel 400 U.S. restaurants in 2025

Mexican grocer Super Aki unifies supply chain processes

Panera Brands names restaurant veteran as board chairman

How agentic AI is finding its place in retail

How to fill centers with fun

Canadian Tire to buy Hudson’s Bay intellectual property, brand assets

How to use retail space as a magnet for both customers and talent

Uber Eats teams with OpenTable, Heinz; gives access to deals

Placer.ai: Grocery visits rise in Q1