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First Look: FAO Schwarz drops retail anchor in London

FAO Schwarz has opened its first brick-and-mortar location in Europe.

Mark Parker and John Donahoe

Longtime Nike CEO to step down; to be succeeded by former eBay chief

A digital executive is set to take the reins at Nike.

REI employees

REI piloting used-gear buy back program as part of ambitious sustainability move

REI will once again shut down its operations on Black Friday. But the co-op is framing the action as part of a much wider effort.

hub customer

Amazon is expanding its network of dedicated pickup counters to three new retail partners.

Caper smart cart

A national Canadian supermarket retailer is rolling out automated checkout via shopping cart.

Flip Fit

Flip Fit aims to bring the “fitting room to your living room.”

woman with shopping bags

Retailers are lagging well behind customer preferences when it comes to in-store technology.

Holiday shoppers are looking for discounts and also for free shipping (even if they have to wait for it).

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eBay puts its money behind ‘holiday chill'

eBay is turning a battle against early holiday promotions into a charitable endeavor. 

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Retail Insights


Tech Viewpoint: Three omnichannel ‘monsters’ to hunt this Halloween

It’s scary season, and threats to your seamless success may lurk in the shadows of your enterprise.


The Apocalypse That Isn’t

Sometimes perception gets in the way of reality. Such is the case, I think, with the death of physical retail.


Five Ways To Create Places Shoppers Want To Be— And To Be Seen

Today’s mall owners are reinventing the traditional brick-and-mortar experience to set the stage for exceptional retail experiences.


Ending Stockouts in Today’s Omnichannel Grocery World

Without exception, every major grocer today is focused on improving the customer experience in one way or another.

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