Customers expect free returns, but don’t always make them honestly

Free returns are becoming a requirement, but retailers must watch for abuse of their policies.

News

Survey: Most consumers already changing spending habits due to tariffs

The overwhelming majority of consumers say they have already started bracing for price increases due to tariffs.

News

Walmart Canada hiking pay of hourly and salaried employees

Walmart’s Canadian division is once again raising the wages of its employees.

Nominations Open: CSA’s Top 10 Retail Center Experiences awards

Westfield’s Century City in Los Angeles placed No. 3 on last year’s Top 10 list.

Store Experience Study 2025

Discover the state of the store and how it will advance retail's future, as well as where retail leaders are placing big tech bets to ensure their stores thrive.

Learn More

Here’s how brand values influence consumer purchases

A new survey reveals growing consumer awareness and consideration of the values of the brands they shop.
Survey: 82% of retail employees feel 'regularly overwhelmed' at work

Retail workers say that understaffing and poor schedule management is having an impact on their productivity.
Trader Joe’s, Patagonia take top spots in corporate reputation rankings

Retailers claimed the top two spots in an annual ranking of the reputations of the 100 most visible companies in the U.S.
Tariffs Today — while we wait

Consumers are expressing uncertainty about tariffs, but until price impacts become visible at retailers, consumers may focus on headwinds like continued price elevation.
Northeast Grocery offers on-demand delivery via DoorDash

The parent company of Market 32, Price Chopper and Tops Friendly Markets is adding a new third-party delivery option.
Survey: Moms worried about prices, availability of holiday 2025 gifts

Despite being more than six months away, a new survey reveals that moms are already concerned about how incoming tariffs will impact Christmas shopping.
The 10 most valuable brands in the world are...

U.S. brands once again the upper tier of an annual ranking of the 100 most valuable brands in the world.
Survey: Travelers to plan more short, local road trips this summer

As consumers expect to soon see higher prices at the store due to tariffs, many are amending their summer vacation plans.
Walmart opens high-tech centralized prescription processing facility

Walmart Inc. is scaling its ability to quickly fill and deliver prescription medications with a new site in Maryland.

Dynamic Design & Permitting Strategies to Fast-Track Retail Construction

In this webinar, discover innovative design and permitting strategies to optimize rollouts and get up and running more efficiently – all while remaining safe, secure, and compliant.

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  Balancing innovation and connection in customer experience with AI
  Artificial intelligence is fundamentally reshaping how enterprises engage with customers.

Amazon CEO Andy Jassy says he's ‘very bullish’ on grocery

Customers expect free returns, but don’t always make them honestly

Survey: Most consumers already changing spending habits due to tariffs

Walmart Canada hiking pay of hourly and salaried employees

Nominations Open: CSA’s Top 10 Retail Center Experiences awards

Store Experience Study 2025

Here’s how brand values influence consumer purchases

Survey: 82% of retail employees feel 'regularly overwhelmed' at work

Trader Joe’s, Patagonia take top spots in corporate reputation rankings

Tariffs Today — while we wait

Northeast Grocery offers on-demand delivery via DoorDash

Survey: Moms worried about prices, availability of holiday 2025 gifts

The 10 most valuable brands in the world are...

Survey: Travelers to plan more short, local road trips this summer

Walmart opens high-tech centralized prescription processing facility

Dynamic Design & Permitting Strategies to Fast-Track Retail Construction

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Can Warby Parker & Google crack the smart glasses code?

How agentic AI is finding its place in retail

Tariffs Today — while we wait

Balancing innovation and connection in customer experience with AI

Chain Store Age: Retail News

Amazon CEO Andy Jassy says he's ‘very bullish’ on grocery

Customers expect free returns, but don’t always make them honestly

Survey: Most consumers already changing spending habits due to tariffs

Walmart Canada hiking pay of hourly and salaried employees

Nominations Open: CSA’s Top 10 Retail Center Experiences awards

Here’s how brand values influence consumer purchases

Survey: 82% of retail employees feel 'regularly overwhelmed' at work

Trader Joe’s, Patagonia take top spots in corporate reputation rankings

Tariffs Today — while we wait

Northeast Grocery offers on-demand delivery via DoorDash

Survey: Moms worried about prices, availability of holiday 2025 gifts

The 10 most valuable brands in the world are...

Survey: Travelers to plan more short, local road trips this summer

Walmart opens high-tech centralized prescription processing facility