MOBILITY

Amazon physical stores now serve as online package pickup points

Amazon is leveraging some of its brick-and-mortar stores for omnichannel purchase fulfillment. New for the holiday season, Amazon customers can pick up online orders from the e-tailer at Amazon 4-star or Amazon Books physical store locations.

Rent-A-Center digitally extends lease-to-own purchase power

Rent-A-Center Inc. is launching a new app and platform that enable consumers to lease products to own at retailers of their choice. The lease-to-own retailer is providing these digital tools via its Preferred Dynamix fintech company.

Quick-service retailers steer toward innovation at the drive-thru

Drive-through ordering has been around since the 1930s, but quick-service chains are upgrading this time-tested service with 21st century technology.

Kendra Scott preps the enterprise for holiday rush

A fast-growing specialty jewelry retailer is enhancing its brick-and-mortar stores, e-commerce, customer loyalty program and supply chain in time for the holidays.

CVS makes first move with PayPal contactless payment

CVS Pharmacy is the first major national retailer to offer touch-free payment with PayPal and Venmo QR codes at brick-and-mortar stores.

Subway customers can stop for curbside pickup

Subway is rolling out a contactless curbside pickup service at more than 11,000 stores nationwide.

Google banks on Google Pay’s future as financial management app

Consumers can now use Google Pay for activities such as automatically redeeming retailer discounts and setting up bank accounts.

Sonic creates boom in app usage with text campaign

Sonic Drive-In is boosting downloads, account signups, and purchases placed via its mobile app.

Walmart transforming four locations into omnichannel test stores

Walmart will be testing new ways to operate and help its employees better serve online and in-store customers alike in four designated locations.

McDonald’s pilots faster ordering, payment solutions at drive-thru

Drive-thru is already a streamlined way of picking up fast-food orders, but McDonald’s wants to digitally increase the convenience factor.

Cole Haan steps into online returns partnership with UPS

Cole Haan customers have new, streamlined option for dropping off returns of e-commerce purchases.

CSA Q&A: Save A Lot streamlines training with mobile ‘microbursts’

A discount grocer is ensuring compliance with COVID-19 protocols and standard operating procedures with real-time mobile training.

Joann unwraps streamlined BOPIS, curbside in time for holidays

A specialty crafts and fabrics retailer has added mobile location capability to its omnichannel pickup service.

Survey: Customers say OK to BYOD during COVID-19

Consumers are highly receptive to contactless mobile shopping in stores, including with their own devices.