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MOBILITY

News and analysis on mobile retail tools and solutions.

NRF Expo floor

NRF 2020: The year technology got practical

The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

CSA Exclusive: Pilot Flying J steers toward personalization

A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. In an interview with Chain Store Age, Tyler Tanaka, senior director of digital, loyalty and brand marketing at Pilot Flying J, described how the retailer has worked with Deloitte

old navy self-service returns

Retailers aren’t keeping pace with customer expectations in several key areas.

Google is making purchasing apparel and footwear as easy as entering a mobile search request.

Smartphones drove double-digit increases in online holiday revenue and traffic.

employee with mobile device

A specialty office products retailer is mobilizing fulfillment across the enterprise.

Several specific technologies can help keep customers coming back to your stores.

Walmart is offering an ultra-streamlined shopping experience at its new Neighborhood Market location in Coral Way, Fla.

crystal ball

A new year full of technology-fueled change and transformation beckons for retailers.

Shoppers will visit brick-and-mortar stores in 2020, but won’t check their devices at the door.

employee helping customer

​​​​​​​Retailers should be selective in what aspects of the in-store customer experience they automate.

taco bell exterior

Taco Bell is making it even easier for mobile app users to order their favorite burritos and chalupas.

Digital spending rose 8% year-over-year during the 2019 holiday season, with mobile devices serving as a major catalyst.

mobile phone

A surprisingly high percentage of retail and e-commerce apps may be putting customer data at risk.

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