OPERATIONS / SUPPLY CHAIN

Unilever offers drone delivery for direct-to-consumer ice cream orders
A CPG giant is taking to the skies with its next-generation version of an ice cream truck.
Exclusive: Retailers’ top IT concerns are…
A new survey of retail IT executives reveals their biggest challenges and what they see as a “must-have” technology.

CSA Exclusive: Oracle’s Mike Webster gives advice for the ‘new normal’
As consumers are beginning to emerge from peak COVID-19 conditions, retailers must adapt their strategies and technologies.
Blue Yonder ICON offers insight from Walmart, Forrester
The recent Blue Yonder ICON 2022 event featured a close look at Walmart’s workforce management and Forrester’s view of order management systems.
Apple raising starting pay to $22 an hour for U.S. workers
Apple is hiking wages as the company faces a still-tight labor market, inflation and a fledgling union drive.
Pacsun opens virtual store at metaverse festival
Pacsun keeps moving forward in its metaverse commerce efforts.
AI and Workplace Transformation: Here’s what you need to know
Retailers emerging from the global pandemic are faced with continuous supply chain disruptions, an ongoing battle for talent, and labor shortages.
Instacart reboots customer ratings system
Instacart is making what it says are delivery personnel-friendly changes to its customer ratings and batch prioritization system.
How common is supply chain disruption?
A new survey of senior executives reveals the extent to which businesses are facing supply chain disruption.
Kroger opens new fast delivery fulfillment facility
The Kroger Co. continues supplementing its network of automated fulfillment centers with smaller “spoke” locations.
Fanatics speeds up delivery with American Eagle subsidiary Quiet Platforms
Fanatics has brought on a new partner to enable faster and more efficient last-mile delivery.
Walmart expanding drone delivery to reach 4 million households
Walmart isn’t letting any of its competitors get the jump on it when it comes to last-mile delivery solutions.
CSA Exclusive: Specialty jeweler combats digital ad fraud
Gorjana is automatically detecting and preventing fraudulent engagements with its digital ad campaigns.
U.S. parcel volume grows in 2021
The COVID-19 pandemic continued affecting the U.S. shipping and logistics industries in 2021.

News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.