OPERATIONS / SUPPLY CHAIN

Survey: Customers will abandon a poor login experience

Digital retailers need to ensure their online login and authentication processes are quick and easy, as well as secure.
CSA Digital Payments Report

Seamless digital transactions – in-store, online and mobile – are coming of age.

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Port Congestion: Going 24/7 is necessary but short-term fix

The port blockages in LA are part of a chain of events that near inevitably ends up with Americans paying higher prices because goods can’t arrive on shelves fast enough.
Dollar Tree looking to hire ‘thousands’

Dollar Tree is holding another hiring event as it ramps up for growth and the holiday season amid a severe labor crunch.
Drive-thru grocer puts in-store spin on ultrafast fulfillment

A drive-thru grocery chain that fulfills orders within minutes is applying the methodology behind ultrafast delivery to in-store pickup.
Interest in store credit cards plunges

Consumer interest in-store credit cards is on the wane this holiday season.
Amazon opens new Washington air hub, distribution facility

Amazon continues to expand its Amazon Air freight capabilities.
Amazon reportedly in the market for used long-range cargo jets

Amazon is doing some shopping as it looks to deal with port delays and other supply chain issues on its own.
Sephora introduces new same-day delivery, live help services

A beauty giant is expanding its same-day delivery options and reintroducing an online shopping advisory tool.
Gift cards poised for big holiday season amid inventory, shipping concerns

The most requested holiday gift for nearly 15 years is ready for another big year.
Study: 50% of frontline workers planning to resign; burnout cited as top reason

Burnout is causing frontline workers — particularly those in the retail and grocery industries — to leave their jobs.
Instacart expands Quebec footprint with Sephora, Staples, H&M

Instacart is expanding its presence in Quebec, including the addition of two major retailers to its platform and a major hiring initiative.
CSA Exclusive: COVID-19 accelerates change in customer expectations

A webinar from RSR Research highlighted how the pandemic has intensified an already significant period of evolution in how retailers serve customers.
Target keeps inventory moving in face of supply chain congestion

As retailers grapple with supply chain problems, Target is confident its proactive investments in fulfillment technology, distribution hubs and 24/7 supply chain operations are paying off as the holiday season approaches.

News and analysis on brick-and-mortar retail store and online retail operations, including inventory, supply chain, security, payment systems and workforce issues.