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News and analysis on technology in retail stores and online, including e-commerce, social media, mobility and business intelligence and analytics.

Shoe Carnival steps into omnichannel merchandise planning

A footwear retailer is supporting a more targeted assortment approach.

NRF Expo floor

NRF 2020: The year technology got practical

The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

Dimas Gimeno

Retailers need to evaluate the need for industry transformation in areas including the store and training.

Carvana delivery

Carvana is launching as-soon-as-next-day vehicle delivery in Minneapolis.

Providing a brand purpose takes effort, but pays dividends.

Woman paying for item

Promotions are important to fashion shoppers, but not the number one influencer on their behavior.

Ollie's Bargain Outlet logo

Ollie’s Bargain Outlet Inc. is ensuring corporate headquarters and stores stay in touch. The extreme value retailer is deploying Opterus OpsCenter, a multi-modular cloud solution designed to streamline the centralized management and execution of store tasks and communications.

bowls of food

One offering can convince food service customers to come in the door, switch from a competitor, or give a second chance.  According to the 2020 Restaurant Marketing Insights guide from online discount platform RetailMeNot, 85% of surveyed consumers say a deal or discount influences where th

A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. In an interview with Chain Store Age, Tyler Tanaka, senior director of digital, loyalty and brand marketing at Pilot Flying J, described how the retailer has worked with Deloitte

Person holding planet

Who your customers are may factor into sustainability decisions. According to “The State of Consumer Spending: Gen Z Shoppers Demand Sustainable Retail,” a new survey from digital testing platform First Insight, 62% of Gen Z respondents prefer to buy from sustainable brands, on par with millenni

A major mall operator is accepting returns of online purchases at more locations.

Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS.

old navy self-service returns

Retailers aren’t keeping pace with customer expectations in several key areas.

J. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand.

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