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News and analysis on technology in retail stores and online, including e-commerce, social media, mobility and business intelligence and analytics.

Walmart digitally engages a new type of customer

A discount giant is acting like a start-up in its pursuit of younger, urban, affluent shoppers.

Crate & Barrel accepts payments from new channel

A home furnishings retailer is turning its customer service center into a revenue-generator.

Amazon is now accepting federal benefit payments for online grocery orders in 25 states and Washington, D.C.

A major drugstore chain is moving beyond drones in its latest pilot of autonomous delivery.

An e-tail giant is using two brand new stores to increase its online grocery delivery capability in the Los Angeles area.

Online fashion resale giant ThredUp is obtaining a formidable new partner.

Amazon is reportedly eyeing Silicon Valley startup Zoox for acquisition.

Online retailers seeking to engage customers in the COVID-19 pandemic may want to tailor messaging around boredom and savings. According to data collected from more than 1,500 U.S.

Most retailers are withdrawing their second-quarter outlooks due to uncertainty caused by COVID-19. Not Tractor Supply Co., which said it expects record-breaking sales and earnings. 

Rebecca Goldberg

In recent years, off-price retailers have successfully gained precious market share from traditional retail channels.  The growing demand for designer trends at deep discounts coupled with shorter-lead times and agile buying within off-price has propelled retailers like T.J.

social influencer

Consumers are increasingly engaging with influencers on social platforms as the pandemic continues.

Significant generational — and gender— discrepancies exist when it comes to what type of measures consumers want to return to brick-and-mortar stores.

A family-owned department store retailer is improving online conversions with personalized engagement.

Aldi curbside graphic

A rapidly-growing discount grocer is moving out of pilot phase with curbside pickup.

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