TECHNOLOGY

Wayfair names familiar face as new brand ambassador

An “American Idol” will represent Wayfair Inc. across TV, digital and brick-and-mortar channels.

Instacart wants to hear from shoppers

Instacart is introducing a virtual community for its customers.

The Need for Speed: Overcoming the Final Hurdles to Faster E-commerce Deliveries

Retailers, in general, can feel good about the 2019 holiday shopping season. According to MasterCard, holiday e-commerce sales in the U.S. rose 18.8% in 2019 compared to 2018, despite a shorter shopping season caused by Thanksgiving falling a week later.

Survey: Retail ‘winners’ view robotics differently

A new survey from RSR Research indicates that retailers with higher sales growth are more likely to see robots as customer service tools.

Survey reveals consumer purchase triggers

Purchase behavior varies across different product categories, according to a new survey.

Report: Amazon goes live with employee health offering

Amazon employees at its Seattle headquarters reportedly now have full access to the Amazon Care virtual health service.

Etsy elevates operations with cloud migration

Etsy plans to improve efficiency and customer experience with cloud-based data storage and analytics.

Neiman Marcus springs into new season with celebrity assistance

Neiman Marcus Group is rolling out its women’s spring campaign with the participation of a supermodel and a celebrity stylist.

EU proposes data, AI rules that would impact Big Tech

Large technology platforms such as Amazon, Google, and Facebook may have less control over data and more AI restrictions in the EU.

Banana Republic brings BOPIS to your door

Banana Republic is teaming up with an on-demand delivery platform to make BOPIS even more convenient.

QVC, HSN bring ‘The Big Find’ to life

Winners of a product search held by two multiplatform video retailers are starting to launch sales.

Election, shipping among top 10 expectations, retailer challenges for 2020

The overwhelming majority (90%) of retailers will make some changes to how they market in 2020 because of the presidential election.

Three retail tech trends we love

Just in time for Valentine’s Day, here is some adoration for a few emerging technologies poised to transform retail.

CSA Exclusive: Fabletics has seamless experience in store for customers

A fast-growing activewear retailer with a celebrity connection is applying lessons learned as a pure-play e-commerce operation to its brick-and-mortar experience.