TECHNOLOGY

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TECHNOLOGY

News and analysis on technology in retail stores and online, including e-commerce, social media, mobility and business intelligence and analytics.

Shoe Carnival steps into omnichannel merchandise planning

A footwear retailer is supporting a more targeted assortment approach.

NRF Expo floor

NRF 2020: The year technology got practical

The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

Dimas Gimeno

Retailers need to evaluate the need for industry transformation in areas including the store and training.

Carvana delivery

Carvana is launching as-soon-as-next-day vehicle delivery in Minneapolis.

Providing a brand purpose takes effort, but pays dividends.

Woman paying for item

Promotions are important to fashion shoppers, but not the number one influencer on their behavior.

A major mall operator is accepting returns of online purchases at more locations.

Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS.

old navy self-service returns

Retailers aren’t keeping pace with customer expectations in several key areas.

J. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand.

fedex delivery

Amazon is reportedly allowing third-party sellers to use FedEx ground delivery services once again.

nrf show visitors

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

BevMo!

A specialty beverage retailer is ensuring a consistent physical and digital customer experience.

Google is making purchasing apparel and footwear as easy as entering a mobile search request.

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