TECHNOLOGY

Exclusive Q&A: Michaels evolves omnichannel for COVID-19 and beyond

Richard Armour, senior VP, e-commerce at The Michaels Companies, recently spoke with Chain Store Age about how the leading arts and crafts retailer quickly developed and introduced a wide variety of omnichannel offerings as COVID-19 necessitated store closings.

Sally Beauty sallies forth with omnichannel commerce using the cloud

Sally Beauty Holdings has partnered with Salesforce to implement cloud-based omnichannel enhancements in response to the COVID-19 pandemic.

Walmart keeps store operations cool with IoT

Walmart manages temperature, operating functions and energy use in stores using a network of connected Internet of Things (IoT) devices.

SAP: Retailers still lag in leading-edge supply chain technology

New data indicates most retailers have not yet implemented solutions and processes to maximize their usage of supply chain data.

Oldies but goodies – Don’t overlook these legacy solutions

The more things change, the more retailers can find comfort in proven technologies.

Mobile fuel payment comes to Kum & Go

A regional convenience store chain is enabling fuel payment in its consumer app.

Study: Holiday e-commerce transactions soar as fraud attempts inch up

Online consumers were nice to retailers during the 2020 holiday season, but showed some naughty behavior as well.

Walgreens makes significant investment in pharmacy automation

Walgreens Boots Alliance is acquiring the majority share of a pharmacy automation technology company.

CSA Exclusive: AT&T sees retail reinvention in wake of COVID-19

Retailers are pursuing strategies including supply chain diversification as they seek to restore and grow from pre-COVID-19 levels of revenue.

Retail Orphan Initiative raises $210,000 to help orphans, vulnerable children

More than 350 people from the retail industry recently joined together for a virtual fundraiser event by the Retail Orphan Initiative.

Chipotle spices up personalization with centralized data platform

Chipotle Mexican Grill is targeting customers by individual interests and activities, as well as by taste in food.

Walmart to test grocery deliveries to customer homes via a ‘smart’ cooler

Walmart is once again expanding competition with Amazon in grocery delivery

Survey: E-commerce growth drives fulfillment transformation plans

Retailers are increasingly seeking to automate their fulfillment centers in response to increasing consumer adoption of e-commerce.

Study: COVID-19 propels Amazon to top U.S. grocery retailer

Amazon came out on top in an annual study of the U.S. grocery market.