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News and analysis on technology in retail stores and online, including e-commerce, social media, mobility and business intelligence and analytics.

Exclusive Q&A: Michaels evolves omnichannel for COVID-19 and beyond

Richard Armour, senior VP, e-commerce at The Michaels Companies, recently spoke with Chain Store Age about how the leading arts and crafts retailer quickly developed and introduced a wide variety of omnichannel offerings as COVID-19 necessitated store closings.

Sally Beauty sallies forth with omnichannel commerce using the cloud

Sally Beauty Holdings has partnered with Salesforce to implement cloud-based omnichannel enhancements in response to the COVID-19 pandemic.

Walmart manages temperature, operating functions and energy use in stores using a network of connected Internet of Things (IoT) devices.

New data indicates most retailers have not yet implemented solutions and processes to maximize their usage of supply chain data.

The more things change, the more retailers can find comfort in proven technologies.

A regional convenience store chain is enabling fuel payment in its consumer app.

Online consumers were nice to retailers during the 2020 holiday season, but showed some naughty behavior as well.

Walgreens Boots Alliance is acquiring the majority share of a pharmacy automation technology company. 

Retailers are pursuing strategies including supply chain diversification as they seek to restore and grow from pre-COVID-19 levels of revenue.

More than 350 people from the retail industry recently joined together for a virtual fundraiser event by the Retail Orphan Initiative.

Chipotle Mexican Grill is targeting customers by individual interests and activities, as well as by taste in food.

Walmart is once again expanding competition with Amazon in grocery delivery

Retailers are increasingly seeking to automate their fulfillment centers in response to increasing consumer adoption of e-commerce.

Amazon came out on top in an annual study of the U.S. grocery market.

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