WORKFORCE

Rising customer abuse toward frontline employees is threatening employee wellbeing, retention and workplace stability across retail, hospitality and other industries.

Retailers aren’t struggling to see the value of automation, they’re struggling with staffing stores.

A family-owned grocery operator with locations in several Midwest states is capturing real-time, shelf-level data.

Amazon is making a major financial commitment to expand and modernize fulfillment operations, including robotic automation, in Europe.

U.S. retailers are investing heavily in store technology, but many shoppers are not reporting benefits.

Artificial intelligence tools are becoming increasingly used to create resumes — and employers are losing confidence in prospective candidates.

A member of The Kroger Co.’s C-suite will retire at the end of the summer.

Starbucks Corp. has reportedly put an end to providing employees with a mobile artificial intelligence solution that automated in-store inventory counting.