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News and analysis on retail workforce trends and management.

Commentary: We Owe It to Frontline Workers to Support Them in Our Next Normal

From pharmacy cashiers to delivery drivers to customer service reps, frontline workers are a critical link in the chain that has kept our world turning through the coronavirus pandemic.

Levi’s Q2 sales fall 62%; cutting 15% of corporate workforce

Levi Strauss & Co. swung to a second-quarter loss as its stores and most wholesale doors were closed for most of the period due to the COVID-19 pandemic.

Bob’s Discount Furniture is going beyond government guidelines for its comprehensive COVID-19 store reopening strategy.

Lowe's Cos. is increasing its spending on employees during the COVID-19 pandemic.

Amazon frontline employees who worked during June 2020 will receive a “thank you” bonus of up to $3,000, depending on their role.

Macy's Inc. is reducing its huge workforce by about 3% in a restructuring move to cut costs as its business looks to recover from the impact of the COVID-19 pandemic. 

Bed Bath & Beyond is reducing its workforce — again.

Target exterior

Target is making good on a pledge it made some three years ago — and it’s doing so several months ahead of time. The discounter is  permanently raising its starting wage to $15 an hour, beginning on July 5.

A major outdoor apparel and gear retailer is ensuring that pandemic-related policies and procedures from headquarters are seen, understood and completed on time by stores.


Target Corp.and J.C. Penney are giving employees a new paid holiday. The discounter and department store company are both recognizing Juneteenth (June 19) —the oldest nationally celebrated commemoration of the ending of slavery in the U.S.—as an official annual company holiday.

CVS Health is expanding its COVID-19 testing services with the launch of a solution designed to help workers and students return to normal.

Kelly Hughes

As businesses across the country are beginning to reopen and/or are increasing staffing levels as stay-at-home orders are lifted, some retailers are finding that certain employees are refusing or resisting the calls to return to work.

Amazon social distance solution

Amazon is rolling out a new solution that provides employees live feedback on their distance from other workers. The e-tail giant is introducing an in-house-developed technology that applies artificial intelligence (AI) and machine learning (ML) to the camera footage in its buildings to help sit

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