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News and analysis on retail workforce trends and management.

NRF Expo floor

NRF 2020: The year technology got practical

The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

Dimas Gimeno

Exclusive: Former El Corte Ingles head looks at retail redefinition

Retailers need to evaluate the need for industry transformation in areas including the store and training.

workforce management

Express is reducing the size of its workforce.

nrf show visitors

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

Only one in three stores were fully prepared in terms of holiday staffing.

Cavender’s storefront

Texas-based Cavender’s is keeping up with growth by enabling consistent oversight of tasks for store and district managers.

The New Year brought with it with minimum wage hikes in a total of 26 states and the District of Columbia.

It’s only January but spring is in the air at Lowe’s Companies.

Carol Leaman

Store associates are key to providing one of the few components that online retailers cannot match: the human touch.

A specialty gift retailer is optimizing workforce performance with artificial intelligence (AI).

A British retail giant is combining employee communication channels to enable real-time, collaborative shift management.

Save A Lot is looking to improve its customer experience and employee training with a mobile execution management app. 

Steve Kramer

Anyone who has managed a business has probably experienced that familiar jolt of panic that hits when an employee still hasn’t arrived 30 minutes after their shift was set to begin.

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