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Dan Berthiaume

Senior Editor, Technology

Dan Berthiaume’s Retail Insights blog is a 2020 Eddie & Ozzie Awards honorable mention winner in the category of B2B overall column/blog.


November 2020

Black Friday weekend will be different this year, but retailers dismiss it at their peril.
Drive-through ordering has been around since the 1930s, but quick-service chains are upgrading this time-tested service with 21st century technology.
Third-party online delivery specialists are diversifying their offerings of goods and services. 

October 2020

The notion of “omnichannel” retail keeps expanding to include new customer touchpoints.
The spooky time of year is here, and your supply chain is not immune to being haunted by hobgoblins of technological inefficiency, opaqueness, and obsolescence. 
Nobody questions the success of Amazon Prime Day, but has retail simply adjusted to it?
gen z group
Las Vegas would lay favorable odds on retailers who reach out to Gen Z with video, mobile, and on-demand solutions.
Head-on competition with Amazon Prime Day is virtually impossible, but that doesn’t mean you should concede sales to Amazon.
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November 2020

Most supply chain organizations are struggling with the ongoing impact of COVID-19.

Germany-based Zalando is running its machine learning workloads on Amazon Web Services (AWS) to reduce time-to-market of new online customer experience features.

Leading retail chains including Neiman Marcus, Saks Off 5th, GameStop, and Express are adopting various omnichannel flex payment platforms.

Retailers including Best Buy support proprietary same-day delivery programs with the Shipt Driven service.

Walmart is leveraging its vast brick-and-mortar network to bolster its capability to quickly deliver online holiday purchases.

2020 continues to be the year of the small seller on eBay.

Online Walmart shoppers can now shop for gifts with an expanded set of filters, and keep their holiday purchases secret.

The Kroger Co. is expanding its collaboration with online grocery retailer Ocado to deploy leading-edge automated supply chain technology to a new warehouse and across its physical stores.

Shopify’s recent e-commerce partnership with TikTok fits into its larger goal of reaching high-value customers via their preferred channel.


Rent-A-Center Inc. is launching a new app and platform that enable consumers to lease products to own at retailers of their choice. The lease-to-own retailer is providing these digital tools via its Preferred Dynamix fintech company.

Joyrun screen

Walmart is continuing to strengthen its in-house capability to deliver online orders. The discount giant is purchasing the talent, technology platform, and intellectual property of JoyRun, a Silicon Valley-based startup.

Shipt shopper

A Target-owned online delivery platform is hiring another large batch of temporary employees in time for the holiday rush. Shipt is adding 50,000 more shoppers to its national network this holiday season after seeing increased, early demand

customer returning package

E-commerce retailers should not overlook the importance of their returns experience to customer perception and satisfaction. According to a new consumer survey from e-commerce solutions provider Doddle, 87% of respondents say the returns experien


Some consumers may find holiday surprises on their doorstep – gifts they bought while under the influence. According to a new survey of 2,000 U.S.

Amazon in-store pickup

Amazon is leveraging some of its brick-and-mortar stores for omnichannel purchase fulfillment. New for the holiday season, Amazon customers can pick up online orders from the e-tailer at Amazon 4-star or Amazon Books physical

A fast-growing specialty jewelry retailer is enhancing its brick-and-mortar stores, e-commerce, customer loyalty program and supply chain in time for the holidays. 

Walmart is recruiting celebrities to produce custom interactive content with an e-commerce component.

eBay is bidding for Pinterest users to make holiday purchases from a selection of nine small, independent sellers.

A leading aftermarket auto parts retailer is increasing customer conversion rates by preventing “hijacking” of shoppers’ online journeys.

Sally Beauty interior

Sally Beauty Holdings Inc. is rolling out its buy-online-pickup-in-store (BOPIS) program nationwide.

Ahold Delhaize is putting money behind its promise to boost its omnichannel presence in the U.S.

There was no “magic” behind Alibaba’s successful 2020 edition of its Singles Day sales holiday, just a lot of innovative technology.

A value-price home furnishings retailer is enabling customers to buy and browse over 550 holiday products in a realistic online store setting.

Walmart Canada is troubleshooting potential problems with products on its shelves with an automated camera solution.

A new service called BULQ on eBay enables small sellers to purchase and resell excess inventory from large retailers.

The latest example of the Amazon Fresh grocery format can be found in North Hollywood, Calif.

Verizon Media continues unveiling shoppable content aimed at holiday consumers.

Online Forever 21 shoppers will have access to single-click checkout, among other new payment-related features.

Consumers have been buying groceries more during the COVID-19 crisis, and don’t plan to stop when the outbreak ends.

An office supply giant is the latest retailer to offer a virtual competition for small businesses.

Walmart is getting very “hands-on” for the 2020 holiday season in the services and products it provides.

Consumers can now use Google Pay for activities such as automatically redeeming retailer discounts and setting up bank accounts.

Subway is rolling out a contactless curbside pickup service at more than 11,000 stores nationwide.

A consumer electronics giant is joining the growing range of non-grocers to collaborate with online delivery platform Instacart.

A leading outlet shopping center operator is aiming a new self-serve shipping service at out-of-town holiday shoppers.

A major mall operator is now partnering with two different platforms for in-store returns of online purchases.

Global consumers are changing how they shop for the holidays as the pandemic continues. 

CVS Health and Walgreens are already feeling shock waves from the opening of Amazon’s new online drugstore.

An omnichannel activewear retailer transitioned store associates to digital customer service roles during the COVID-19 shutdown.

Sam’s Club is providing members and their children the chance to contactlessly meet with Santa Claus.

Claire’s Stores Inc. will develop customized sales forecasting models to help make real estate decisions.

CVS Pharmacy is the first major national retailer to offer touch-free payment with PayPal and Venmo QR codes at brick-and-mortar stores.

Walmart is strategically reducing its stake in Seiyu while pledging to support the Japanese grocer’s omnichannel transformation.

Online retailer Herbstrong is leveraging technology, strategy and common sense to navigate the unique complexities of the CBD product market.

Amazon is including a discount on a paid interactive experience called “Amazon Explore” as part of its Black Friday promotion, which starts Friday, Nov. 20.

Sonic Drive-In is boosting downloads, account signups, and purchases placed via its mobile app.

The Commerce Department is abiding by a court order temporarily prohibiting the shutdown of the TikTok social media platform in the U.S.db

The North Face is reportedly notifying customers of a breach that may have exposed information from their accounts with the retailer.

A regional Midwest grocer is helping keep shelves properly stocked during the COVID-19 pandemic with robotic assistance.

A majority of consumers say COVID-19 will continue impacting how they shop in 2021, but brick-and-mortar retailers have reason for optimism.

Amazon plans to launch a new, state-of-the-art fulfillment center in Madison County, Miss.

Save A Lot storefront

A discount grocer is ensuring compliance with COVID-19 protocols and standard operating procedures with real-time mobile training.

Consumers apparently did not get enough branded Dunkin’ holiday merchandise last year to satisfy their needs.

Walmart’s holiday preparation includes creating “pop-up e-commerce distribution centers” to fulfill home delivery orders.

Amazon Prime members in more than 4,000 cities across the U.S. can now receive deliveries directly inside their garages, with some eligible for grocery deliveries.

Amazon now operates three stores in its Amazon Fresh high-tech grocery format, all in the Golden State.

Cole Haan customers have new, streamlined option for dropping off returns of e-commerce purchases.

For the second year in a row, Walmart is providing scannable access to digital content and services from its printed seasonal toy catalog.

Drive-thru is already a streamlined way of picking up fast-food orders, but McDonald’s wants to digitally increase the convenience factor.

Chipotle is opening a restaurant that will fill pick-up and delivery orders only.

Customers have been going online more since the pandemic began, but retailers cannot take their digital business for granted.

Gap Inc. is offering “buy now, pay later” installment payments across its Gap, Old Navy, Banana Republic, and Athleta e-commerce platforms.

The 12th annual Alibaba Singles Day event was the longest — 11 days —and highest-grossing edition of the e-commerce sales bonanza yet.

Walmart will test drive all-electric autonomous delivery vehicles from Cruise.

Amazon could face heavy fines in the European Union (EU) for allegedly misusing third-party seller data and unfairly favoring certain sellers.

Rich Minns

The 2020 holiday season will require retailers to prepare for early surges in omnichannel shopping and demand spikes.

A luxury goods powerhouse is tops in omnichannel “competence.”

A new study reveals a substantial jump in the number of consumers shopping Amazon on Prime Day, with implications for the 2020 holiday season.

Giant Eagle is bringing its loyalty offering to new heights with the initial rollout of a program called myPerks.

A specialty women’s fashion brand is launching the first of a four-part series of live shopping events on Facebook.

A new program called Amazon Flex Rewards recognizes drivers who make the most deliveries.

Amazon’s proprietary air cargo service is expanding its capacity in Germany and throughout Europe.

Walmart and Verizon Media are partnering to offer shoppable gift guides and first access to holiday deals.

A specialty crafts and fabrics retailer has added mobile location capability to its omnichannel pickup service.

Neiman Marcus Group has unwrapped its holiday strategy as its looks to end what has been a rough year on a hopeful note. 

New data from Adobe and Drizly reveals e-commerce trends on and around Election Day, including orders for on-demand alcohol delivery.

Amazon will open a supply chain facility in Republic, Mo.

Kohl’s, Staples and Newegg are joining the ever-growing list of retailers offering extended omnichannel Black Friday promotions.

A Chinese e-commerce giant and an online luxury fashion retailer are forming a new joint omnichannel venture.

Walmart is opening visibility into its global sourcing spend.

Tradehome Shoes is leveraging an integrated footscanning solution to boost in-store sales and increase its understanding of customer needs.

Old Navy is turning Black Friday into ‘Big Friday’ and giving store shoppers and employees the day off on Thanksgiving.

A British retail giant is using digital product testing and 3D design technology to make better decisions about new private-label goods.

Retailers seeking to boost omnichannel sales should ensure the quality of their return and home delivery services.

An online delivery startup is purchasing a 161-store specialty beverage retailer.

The world’s largest online sales event has gotten off to an impressive start.

Consumers are highly receptive to contactless mobile shopping in stores, including with their own devices.

Amazon is officially letting businesses automatically reorder supplies.

A global supermarket conglomerate is accelerating the remodeling program for its U.S. Stop & Shop banner.

A Canadian department store giant is partnering with stars of the hit sitcom “Schitt’s Creek” in a new omnichannel holiday promotion.

The COVID-19 pandemic is creating a “new beginning” in the supply chain which will require retailers to respond with technology and strategy. 

Charlotte Tilbury is providing a digitalized version of a brick-and-mortar store.

Customers plan to make an increasing portion of their holiday purchases online, including Black Friday deals.

Results of a new survey exclusively provided to Chain Store Age reveal that convenience is the leading reason consumers shop via voice assistant.

Amazon warehouse worker

Amazon is planning to launch its first fulfillment center in the state of North Dakota in 2021. Located in Fargo, the one million-square-foot fulfillment center is expected to create 500 full-time jobs.

Pinterest merchant search screen

Pinterest is helping retailers use its platform to inspire shoppers, and then measure the results. The visually-oriented social media network reports searches by its users such as “Christmas gift ideas” spiked more than 3x year-over-year in April

Crocs store

A specialty footwear brand is automatically blocking injected ads from its e-commerce site with artificial intelligence (AI) technology. Crocs Inc.

voice device

A new survey from Adobe indicates many consumers see the touchless nature of voice technology as a selling point. The second annual Adobe voice technology survey asked 1,000 U.S.

October 2020

Lamps Plus is adjusting its holiday marketing strategy for an expected influx of online traffic and sales volume.

Saks Fifth Avenue is relaunching its website with the luxury retailer’s first comprehensive website replatforming and redesign in five years.

Home Depot Canada has confirmed it accidentally sent emails containing private customer information to the wrong recipients.

An on-demand delivery platform is providing e-commerce capabilities as part of a new offering for small retailers.

Sam’s Club and DoorDash are partnering to provide home delivery of eligible prescription medications.

Black Friday starts at Target on Sunday, Nov. 1, with most deals available a week at a time.

A bankrupt home décor chain is making an online comeback.

A leading women’s specialty retailer is accelerating its digital transformation in an effort to drive greater digital sales.

GameStop Corp. is letting customers pay tomorrow to play today.

Walmart will be testing new ways to operate and help its employees better serve online and in-store customers alike in four designated locations. 

A Northeast wholesale club retailer is adding to the assortment available for chainwide buy-online-pickup-in-store (BOPIS) and curbside pickup orders.

The world’s largest beauty brand is giving its customer experience on social media a makeover.

New Balance storefront

A vertical athletic footwear/apparel retailer is maintaining omnichannel harmony with cloud-based ERP technology. New Balance will deploy Aptos’ cloud-based applications across its retail business in North America and Europe.

Amazon robotic stower

Amazon plans to expand its presence in Nebraska by launching a new supply chain facility there in 2021. Located in Papillion, Neb., the site is expected to create 1,000 full-time jobs.

buy button with shopping cart

The COVID-19 pandemic has accelerated a digital shift in consumer behavior, and retailers need to adapt their customer experience. According to the fourth annual State of the Connected Consumer survey from Salesforce, consisting of over 12,000 co

Ikea storefront

As customers shift online during the COVID-19 pandemic, Ikea is quickly adapting with serverless technologies. When the global COVID-19 pandemic began in March, Ikea faced the need to manage a surge in e-commerce, heightened by the requirement to

Dollar General Colgate ad

Friday, Nov. 13 will be a lucky day for customers of a leading discount retailer. Dollar General is the latest major retailer to offer a Black Friday holiday sales event before the traditional Friday-after-Thanksgiving date (Nov. 27 this year).

BigCommerce channel manager

A leading e-commerce platform is making it easier for retailers to manage their comprehensive omnichannel sales presence. BigCommerce is introducing Channel Manager, a feature that provides retailers using its platform access to all native and th

Walmart is continuing to expand its focus in India with an interactive online training program for micro, small and medium enterprises (MSMEs) there.

Online shoppers can now engage in something that could potentially be called “g-commerce.”

Drive-thru customers at Burger King, Tim Hortons and Popeye’s are in for a new personalized and streamlined experience.

E-commerce platform Shopify is integrating shoppable TikTok videos.

Coca-Cola is shifting the interface of its “Freestyle” soda machines directly to customer phones, with help from Amazon Web Services (AWS).

Amazon is creating new seasonal jobs in several locations across the U.S. and Canada, and also has promoted more than 35,000 operations employees in 2020.

LG Electronics USA is streamlining the TV purchase process for several multiplatform retailers.

Amazon plans to open a robotics fulfillment center in Waco, Texas, in 2021.

Accenture and the Massachusetts Institute of Technology (MIT) are co-developing a global test to assess potential supply chain disruptors.

Six in 10 consumers plan to spend the same or more on the holidays as they did in 2019, and the percentage planning to make returns has dropped by half.

A California-based regional grocer is leveraging dark stores, e-commerce, and personalized customer service to thrive during COVID-19.

Chipotle Mexican Grill is teaming up with Bill Nye the Science Guy to educate customers about how its meals impact the world around them.

New data from e-commerce platform Shopify suggests strong consumer interest in a major traditional holiday shopping event.

Many consumers are scaling back their holiday plans, but retailers can still capture their spending.

Expected surges in holiday e-commerce, along with unpredictable demand spikes, mean retailers must collaborate closely with suppliers.

Amazon is extending its tracking of customer purchase habits beyond the limits of its own e-commerce site.

Consumer anxiety over COVID-19 means retailers who remove the need for personal contact from shopping may have the brightest holiday.

Retailers have access to a new set of cloud-based ERP applications tailored to their requirements.

Amazon is expanding the footprint of its high-tech grocery store format in California.

eBay is opening a dedicated storefront for refurbished inventory in time for the holidays.

Federal benefit payments continue to evolve as a mainstream method to purchase online groceries.

Participants on both sides of e-commerce retailing are getting new features from Google just in time for the holidays.

A leading warehouse club retailer is expanding its investment in robotic floor scrubbing technology.

Target Corp. is going all out to make holiday shopping easier and safer at its stores, including the expansion of contactless checkout and pickup options and a new feature that lets customers know if there is a line outside a store.

Bloomingdale’s is kicking off its holiday season with an omnichannel “Give Happy” campaign.

Etsy is enabling shoppers to create online payments in four installments. 

Sam’s Club customers can digitally immerse themselves in a classic 1980s holiday film.

Verizon hears what customers are saying, with smart signs located in physical stores.

FedEx Corp. is partnering with the Happy Returns online returns platform.

Target Corp. will transform its parking lots into contact-free trick-or-treat sites on Oct. 31.

Amazon Prime members have a new perk.

The world’s largest convenience retailer now provides eight different options for on-demand delivery.

Gap Inc. is asking consumers to dream of a better future.

No internet retailer has improved customer satisfaction during the pandemic, but Amazon has seen a particularly notable decline.

Chinese e-commerce giant Alibaba Holding Group Ltd. is offering a new shopping window and more livestreaming and international sales for the world’s largest online sales event.

Amazon is bringing its new grocery store format Amazon Fresh to the suburbs of Chicago.

After more than a year of well-publicized scrutiny, Google faces a suit brought by the federal government alleging unfair search and advertising practices.

Lowe’s is beating Home Depot to the punch by starting its holiday promotion in earnest before Halloween.

The founder of a popular wedding website will lead strategic partnerships as part of a merger with David’s Bridal.

Retailers should expect e-commerce to deliver the most cheer this holiday season. 

Amazon’s plans for Kansas include two new one million-sq.-foot fulfillment centers.

Amazon is reportedly hiring a business development team for its Amazon Care employee telehealth service.

Best Buy Co. Inc. is teaming with Accenture to advance the retailer’s technology strategy and to add diverse talent to its digital and technology team.

The Kroger Co. is participating in the Whisk smart food platform in its latest effort to let customers shop via recipe ingredient.

A regional specialty apparel retailer is streamlining the execution of online and mobile transactions.

Competing with Amazon Prime Day paid off for Target.

After taking a one-day pause following Prime Day, Amazon is jump-starting its Black Friday sale.

The latest non-grocer to provide same-day delivery via Instacart is the Canadian operation of a global fast-fashion giant.

Meijer now lets customers pick up online orders at all stores, and membership is not required.

Walgreens is relaunching its Balance Rewards loyalty program as myWalgreens.

Amazon experienced 45% year-over-year growth in revenue for its sixth annual Prime Day sales extravaganza, according to Digital Commerce.

Third-party sellers on Amazon across the globe had their two biggest days ever during the 2020 edition of Prime Day.

REI Co-op is doubling down on its used gear buyback commitment.

Prime Day shoppers stay focused on Amazon despite competition from other retailers.

A major bookseller is acknowledging some of its corporate systems were penetrated in a cyberattack.

Total retail sales are predicted to grow about 5% this holiday season.

An adjustment in the timing of Cyber Monday is just one significant change Google predicts will occur during the 2020 holiday shopping season.

Nordstrom is turning its Nordstrom Rack off-price stores into one-stop online order pickup locations for all of its banners.

Walmart is revamping Black Friday for the age of COVID-19.

Rite Aid is the latest retailer to enable suppliers to directly target its customers with digital ads.

Bronner’s Christmas Wonderland is obtaining a complete view of digital and physical operations. 

After an initial disruption period, most supply chain executives say they have adapted to COVID-19.

U.S. online retail sales are expected to soar in 2020 as the pandemic shifts consumer spending to the internet.

Tennant T380AMR robotic scrubber

A Midwestern grocery chain is lifting the arduous task of in-store cleaning from associates.

Macy’s is partnering with DoorDash as same-day delivery continues to spread throughout the retail industry

A leading beauty retailer is waiting for Halloween weekend to kick off its omnichannel holiday sales extravaganza.

Solutions that help personalize digital interactions are at the top of retailers’ technology spending priorities for the coming year.

Ace Hardware Corp. is a last-minute addition to the roster of retailers competing with Amazon Prime Day.

Office Depot is countering Prime Day with a three-day digital sales promotion that is open to all consumers.

Customers plan to spend money online this Black Friday, but take a dim view of e-commerce platforms that sell counterfeit items.

Just in time for Halloween, Amazon is offering consumers a spooky, augmented reality-enabled way to repurpose shipping boxes.

Bill Barton

As first reported by Chain Store Age, Bob’s Discount Furniture has named Bill Barton as president and CEO.

Over 3,000 parcels were shipped every second in 2019 in the world’s 13 major markets.

As the COVID-19 pandemic continues, a regional department store chain keeps expanding omnichannel shopping options.

A discount giant is providing three socially distanced fall experiences to consumers.

Sneakerheads can have a new level of confidence in purchases they make on eBay. 

The Kroger Co. is leveraging artificial intelligence (AI) and Twitter to help customers avoid food waste.

David’s Bridal is introducing its Zoey mobile CRM tool to users of Google services.

Amazon’s annual Prime Day sales event keeps picking up more big-name competition.

A specialty footwear brand is connecting customers to its products via digital and social commerce tools.

The 2020 edition of Amazon Prime Day has begun and it’s expected to be the biggest yet.

A Midwestern discount retailer is providing a new service for owners of electric vehicles.

Consumers keep shifting their spending online for larger shopping trips as the pandemic continues.

Users of the Amazon Alexa voice assistant can start their Prime Day shopping a couple of days early.

GameStop Corp. has entered into a multi-year partnership with Microsoft Corp. to standardize the retailer’s business operations on the tech giant’s cloud solutions and hardware.

A leading warehouse club chain is the latest retailer to directly challenge Amazon’s Prime Day sales extravaganza.

Supply chains are in the middle of an evolution that will change how chief supply chain officers (CSCOs) operate, according to Gartner.

Sam’s Club’s holiday plans include having store associates fulfill online orders and adding 2,000 full-time employees.

A new convenience store on the University of Houston campus offers a real-world education in cashierless shopping.

Staples is joining the contactless Express Returns network.

Amazon is officially unveiling its long-awaited custom electric delivery vehicles.

An online fashion resale giant is focusing on style and sustainability in a new branding effort.

Walgreens is providing a personalized online resource to customers seeking healthcare information.

Amazon and Walmart received high rankings for making emotional connections with customers during the pandemic, but another brand took the top spot.

Retailers are taking numerous steps to ensure the safety and comfort of employees and customers.

New analysis predicts Amazon will boost year-over-year revenue of its annual Prime Day sales extravaganza by more than 40%.

Amazon says “misguided” free market interventions will hurt small retailers and their customers.

A Target-owned online delivery service seeks to add temporary employees across all of its markets to meet holiday demand.

Carrefour’s franchisee in the Middle East, Africa and Asia is deploying a customer insight platform to drive store- and supplier-level improvements.

Michele Dupre

Retailers seeking to overcome the uncertainty of the 2020 holiday season should focus on running promotions digitally and earlier than ever.

A global beauty brand is digitalizing its distribution center processes to ensure customers receive the products they want, on time.

The nation's largest bridal retailer is expanding its alterations business to include merchandise from other stores. 

Macy's is providing the ability to pay in four equal, interest-free installments at online checkout.

True Religion Apparel Inc. has gotten the green light for a reorganization plan that keeps more than half of its stores open.

Chris Jones

Casey’s General Stores is building its “new normal” operational strategy around meeting customer needs.

A fast-fashion giant is opening access to its artificial intelligence-based virtual and live chat agents via Google Business Messages.

Users of one particular social network spend significantly more than average on gifts & holiday shopping.

U.S. retailers, brands, technology vendors, and other companies are preparing for the inaugural 10.10 Shopping Festival.

Walmart is stepping up its virtual efforts to combat prescription drug abuse.

Clint Jenkins

Midwest grocery retailer Fareway is optimizing product discovery to ensure it stocks the goods customers want to buy.

Amazon is getting an early start on its holiday shopping promotions.

Phil Duffy

Keeping stores clean is just one task retailers can automate with robotic technology.

Amazon has been having a highly successful 2020, and that won’t likely change in the next two months.

Instagram is continuing its evolution into a full-fledged e-commerce platform.

Walmart selected roughly one-quarter of the small businesses who made virtual pitches at its eighth annual Open Call competition.

Grill City is opening its first-ever digital store.

Amazon says its frontline workforce has a lower positive COVID-19 test rate than the general population.

The National Retail Federation (NRF) is encouraging legal standards for making websites and mobile apps accessible to the visually impaired. 

Detroit need not panic, the city’s new brick-and-glass structure is simply an automated fulfillment center for online car purchases.

A fast-rising apparel retailer is introducing a new omnichannel payment option that allows customers to buy now and pay later.

Tom Litchford

To quickly react to the unpredictability of the “new normal,” retailers need a deep understanding of shifting customer shopping habits and product preferences.

Save Mart is the latest in a growing list of retailers using self-driving robotic vehicles to deliver groceries and other goods.

ThredUp customers are gaining access to expanded assortment while Rent the Runway is clearing excess inventory.

Target is not standing idly as Amazon and Walmart continue expanding their same-day shipping capabilities.

A fast-fashion giant is citing increased e-commerce activity and slumping sales for its decision to shutter 250 net stores in 2021.

Three in four consumers will make online holiday purchases and want store employees to celebrate Thanksgiving at home

Retailers can look forward to digital holiday sales hitting all-time highs, but will also face unprecedented shipping demand.

The nation’s largest bridal retailer is bringing inventory directly to customers via augmented reality (AR).

Alliance Rx Walgreens Prime is implementing advanced, real-time data supplementation for its associates.

As first reported by Chain Store Age, Tractor Supply Company will leverage cloud-based technology from Adobe to help support its impressive growth.

REI is once again entirely opting out of Black Friday.

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