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Dan Berthiaume

Senior Editor, Technology

Blog posts by this author

December 2019

online alcohol delivery
Alcohol has been popular for thousands of years, but a new trend is emerging in how consumers shop for it.

November 2019

open padlock
One of the hottest holiday trends in e-commerce is a new cybercrime technique.
Drone in sky
The era of drone delivery in retail is finally arriving, but what will it actually entail?
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Articles by this author

December 2019

Not every growing retail trend is a positive one.

Leaders in the grocery and drugstore verticals are forming a new group purchasing organization.


Kohl’s stores will remain open 24 hours during the holiday shopping home stretch.

Dick’s Sporting Goods is striving to win the competition against fraudulent logins.

American Eagle

Markdowns affected American Eagle Outfitters Inc. earnings per share (EPS) in the third quarter of fiscal 2019 even as sales hit a record.

Home Depot employee

The Home Depot is heading into fiscal 2020 expecting year-over-year improvement in its rate of total sales growth.

Lululemon Athletica Inc. saw double-digit increases in sales and earnings during the third quarter of fiscal 2019.

Amazon Prime members have time to procrastinate this holiday season.

gymboree storefront

The Children’s Place will bring back Gymboree across channels in 2020.

Dollar Tree Inc. has promoted three C-level executives and the president of its Family Dollar brand is leaving.

change jar with bow on top

Amazon is making surprise donations to hundreds of charitable organizations.

Old Navy + Postmates

Old Navy is teaming up with an on-demand delivery provider to offer same-day delivery during the holiday season.


Google continues to position itself as an e-commerce marketplace, adding a new list of trending holiday products.

Save A Lot is looking to improve its customer experience and employee training with a mobile execution management app. 

dominos delivery person holding mobile phone

Domino’s Pizza is moving forward with GPS delivery tracking technology.

walmart nuro

A discount giant is expanding its testing of autonomous vehicles for online grocery delivery.

Digital fashionistas are increasingly using one device when researching and making holiday purchases.

Brian Dennis, senior VP, customer engagement of SMG

Your customers are on a journey, and need a good experience every step of the way. Customer experience management technology provider SMG helps retailers listen to their customers and act on shopper feedback in real time.

The recently launched Yahoo Shopping e-commerce platform is wooing customers with cash back rewards.

Amazon dc

Amazon has reportedly had to clarify the exact meaning of “one-day” shipping to miffed Prime members.

Walmart Canada

Walmart Canada’s newest distribution center features artificial intelligence and automation.

Holiday shipping

Holiday shipping volume is significantly up and a new study examines retailers’ ability to respond.

A specialty Western wear retailer simplifies in-store digital product searches.

McDonald’s is now serving up something other than fast food.  The fast-food giant has launched Golden Arches Unlimited, an online shop that celebrates its brand with themed-merchandise specifically designed for McDonald’s fans.


A fast-fashion retailer is making inventory consistently available across channels.

ebay app

A new eBay app feature enables repurchases at the touch of a button. 

tablet with order online screen

Retailers really need to consider free or reduced-cost shipping. According to a new survey from market research firm Clutch, more than three-quarters (77%) of online shoppers say they are very likely to order an item they’re considering if the sh

An e-tail giant is investing in solar farms in Illinois, Virginia, and Spain. Amazon’s newest renewable energy solar projects in the U.S. will be located in Lee County, Illinois and in northern Virginia.

November 2019

kiosks in store

A leading nutritional products retailer is putting a tech twist on vending machines.

Amazon has announced the U.S. winners of its first-ever Small Business Spotlight Awards.

Generation Z group

The newest generation of employees has some old-school motivations for choosing a job.

If Giant Eagle customers ask, they will receive their prescriptions. 

loblaw store

A Canadian grocer is the latest entrant in the online marketplace arena.

ugly white castle holiday sweater

An iconic fast-food hamburger chain is taking a bite out of holiday e-commerce.

drizly app

A specialty beverage retailer is increasing the availability of its on-demand alcohol delivery service.

holiday shoppers

The holidays can be a blue time for retailers of CPG products, or cheery with the right promotional and pricing strategies. According to data from Nielsen, 75% of U.S. adults are “omni-shoppers” who buy products both online and offline.


The Kroger Co. is reportedly adding an array of new healthcare services for customers in Tennessee.

crime on laptop

Both retailers and consumers are reporting growing levels of fraudulent online and in-store transactions.

Consumers are prepared to spend online and off between Thanksgiving and Cyber Monday.

StubHub logo

eBay is getting out of the online ticket resale business.

A strong mobile commerce offering will help retailers attract this holiday season’s highest-spending generation Over a third of millennials plan to spend more money during the 2019 holiday season compared to 2018, and they will likely o

smart shelf

Amazon is entering the business of letting businesses automatically reorder supplies. The e-tail giant is introducing Dash Smart Shelf, a scale upon which businesses can stack basic office supplies such as sticky notes, copy paper, and disposable

A major supermarket conglomerate is taking a page from Amazon’s grocery playbook.

friends looking at their mobile devices

An e-tail giant and a major athletic/apparel footwear brand are once again the two most socially influential retailers.

EVO VR training

Evo is helping seasonal warehouse associates quickly learn the company playbook with interactive virtual reality training.

L’Oreal logo

A global beauty brand is leveraging artificial intelligence (AI) to ensure an appealing online customer experience.

Black Friday online shopper

A new survey of retail executives reveals preparation outstrips confidence in Black Friday and Cyber Monday plans.

Modell’s store interior

A regional sporting goods chain is getting an assist in transforming to a cloud-based enterprise.

Box of wine bottles

The Kroger Co. is letting shoppers customize wine packs as it expands availability of its Kroger Wine delivery service.

amazon employee in fulfillment center

Amazon’s latest supply chain hub will be located in Florida.

holiday shopping online

Retailers are optimistic about the 2019 holiday season, despite its brevity.

online shoppers

Proprietary, leading-edge technology powered Alibaba through its record-breaking Singles Day performance.

online shopper

Early holiday digital commerce traffic trends are more ho-hum than ho ho ho.

security breach concept

The nation’s largest department store chain has been the victim of an online security breach.

eBay’s latest holiday marketing efforts include shoppable videos and a physical pop-up.

A convenience store giant is enabling its delivery app for voice ordering.

family shopping for christmas gifts

Consumers are budget-conscious during the holidays, but value another product factor even more.

mobile payment

Consumers plan to use mobile payments this holiday season, but with reservations.

amazon logo

An e-tail giant is opening a new office and more than doubling its workforce in Sin City.

Dr. Dora Bock

Cyber Monday sales may be starting to eclipse those of Black Friday, among other changes happening in holiday retailing.

young girls christmas shopping

Consumers under 25 are more likely to engage in a “traditional” shopping activity over Thanksgiving weekend.

target mobile

Target is providing the gift of fast delivery to its mobile app users.


Ace Hardware Corp. is blending social with brick-and-mortar in its first-ever in-store scavenger hunt.


A leading Canadian grocer will pilot automated fulfillment of its buy-online-pickup-in-store offering.

B&H expert

A specialty audio/video technology retailer is streamlining customer access to expert consultations.

Black Friday online shopper

New data from e-commerce platform Shopify reveals three key factors millennial shoppers will look for this Black Friday.

Walmart customer and employee

Walmart is introducing new app features as part of its holiday shopping offering — including scan and shop services on its seasonal toy catalog.

Blockchain concept

Walmart Canada is launching a blockchain-based freight and payment network.

mobile scan

Sam’s Club is expanding efforts to make purchasing alcohol as easy as possible.

kroger bots

The Kroger Co. is unveiling plans for its sixth automated customer fulfillment center.

People wearing Dunkin' products

Dunkin’s new promotional holiday pop-up occupies virtual space.

Woman shopping online in front of Christmas tree

A new study from SAP indicates that retailers with strong omnichannel offerings will perform best this holiday season.

An omnichannel platform for buying and selling used cars is expanding automated order fulfillment in Tennessee.

An athletic apparel/footwear giant is reportedly parting ways with an e-commerce giant.

A new survey from PayPal indicates retailers are lagging in the crucial area of mobile commerce.

aldi delivery

Another grocer is spiking up their on-demand delivery offering.

eBay’s new “Most Wanted” guide will help in the hunt for holiday gifts, not fugitives from justice. 

A digitally native home furnishings giant is enhancing its mobile product discovery and room design offerings.

fresh produce in shopping bag

A new survey indicates consumers are spending more on fresh food, but retailers need to do more to respond.

online shopping

Initial online holiday shopping trends show impressive growth from 2018.

An upscale department store chain and a specialty beauty retailer are promoting local stores on Google.

InTouch DX

Kronos is releasing a new intelligent time clock and upgrading its workforce management solutions suite.

Whole Foods

Whole Foods Market is automating management of checkout lines at a Virginia store.

Facebook Pay

Facebook is introducing a new consistent payment service across its apps.

Walmart is doubling down on voice-activated grocery shopping.

grocery cart

Amazon is diving deeper into brick-and-mortar with a report that has selected a California site for its new grocery store concept.

Fan Jiang

The 11th annual Alibaba Singles Day was a singular achievement in e-commerce.

Thred up tag

A popular omnichannel resale retailer is identifying “one-of-a-kind” product attributes – at scale.


Orvis has reportedly leaked internal user data on a popular text-sharing site.

baby boomer online

Baby boomers are much less likely than younger consumers to participate in a particular omnichannel grocery activity.


A regional Midwest discount retailer is applying a BOPIS strategy to move soon-to-expire products off shelves.

Mall of America

The ShopperTrak solution measures mall shopping center traffic patterns, delivering mall owners and retail property managers the reliable data to explore new leasing models, quantify event success and ensure the right tenant mix by zone.

An online footwear, apparel and accessories retailer is making its loyalty program more rewarding.

holiday shoppers

Shipping costs are important, but not the top motivator for consumers during the holidays.

myer interior

Australian department store retailer Myer is transforming its entire merchandise planning operation.

Lamps Plus

Chain Store Age recently spoke with Clark Linstone, CFO, Lamps Plus, to obtain insight on why the retailer decided to implement a new POS system.

Amazon Canada is planning to open its first-ever fulfillment center in Quebec.


An online specialty retailer wants each customer site visit to be special. 

Six in 10 online holiday shoppers are dissatisfied, but they don’t have to be.

checkout at Costco

Costco and Instacart are said to be piloting fast delivery of prescription drugs on the West Coast.

Select Timex Group watches will tell the time and pay the bill.

modells store

A regional sporting goods chain is equipping key company players with information they need to win.

A fast-food giant wants to see why applicants to its scholarship program deserve an award.


A leading college retailer provides Gen Z students with much more than books.

AI concept

GNC Holdings Inc. is applying artificial intelligence (AI) to prevent fraud across channels.


Kohl’s has opened a pop-up for New Yorkers.

Customers at select Winn-Dixie stores in Louisiana no longer have to leave home.

CVS drone

CVS Health Corp. is achieving its own milestone in the growing world of on-demand drone deliveries.


Amazon is investing more than $40 million in a robotics innovation hub.

Millennial and Gen Z consumers will share personal data with retailers — for the right shopping perks.

gas pump

ExxonMobil’s new app eliminates the need to leave your car for fuel payment. 

Hibbett Sporting Goods

Hibbett Sporting Goods Inc. is enabling customers to split payments in four.

A new survey reportedly shows more consumers now prefer Walmart to Amazon.

man shopping online

U.S. e-commerce businesses expect holiday sales growth, but have concerns over shipping.

cozy socks

Old Navy will offer round-the-clock shopping for 32 hours with 50% off starting on Thanksgiving Day.

progressive web app

An online subscription option is part of an array of new digital shopping features Harry & David is unveiling in time for the holidays.

Sally Beauty kiosk

Sally Beauty Holdings is letting customers virtually try on cosmetics via mobile app and in-store kiosk. 

computer science students

An e-tail giant hopes to help create 100 new computer science professionals.

two guitars

Sweetwater Sound is in tune with the digital needs of musicians buying instruments online.  Chain Store Age recently spoke with Sweetwater Sound, a Fort Wayne, Indiana-based online retailer of music gear and instruments, about how it leverag

Ralph Lauren storefront

Ralph Lauren Corp. is launching digital product identities (IDs) for tens of millions of Ralph Lauren products, starting with the Polo brand.

Joann is enhancing stores and crafting omnichannel shopping options in time for the holidays. The specialty craft and fabric retailer is remodeling existing stores featuring cutting-edge technology, dedicated learning spaces and custom services,

Amazon locker at Save A Lot

A discount grocer is providing Amazon payment and pickup options in select stores. Save A Lot is rolling out the Amazon PayCode cash payment service and Amazon Hub Locker secure pickup/return option at its stores in St. Louis.

Baby boomers are the generation second-most-likely to shop in a physical store this holiday season. According to a new survey of nearly 30,000 users of the Shopkick mobile rewards app, Gen Z consumers defy “digital native” stereotypes by being mo

eBay is ending its ban on holiday promotions with a big splash. Starting Friday, Nov. 1, eBay is launching a series of “Friday Drops” special savings offers every Friday through Dec. 13. Shoppers can visit the eBay site every Friday at 12 p.m. screen

School is in session for independent businesses trying to grow sales on Amazon. Amazon is launching Amazon Small Business Academy, a U.S.

Add Amazon to the list of retailers not waiting for Black Friday to start their holiday promotions. Amazon is offering special early holiday deals and discounts from Nov. 1-21 at

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