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Dan Berthiaume

Senior Editor, Technology

Blog posts by this author

October 2019

It’s scary season, and threats to your seamless success may lurk in the shadows of your enterprise.
Target and Toys “R” Us both stand to gain from their new omnichannel fulfillment collaboration. Toys “R” Us is back, and Target is supporting the digital side of the briefly departed toy retailer’s return.
Digital retailing will save, not destroy, brick-and-mortar stores.
Mobile-only stores aren’t right for every retailer, but a good format for Starbucks.

September 2019

Marshalls' new website
Marshalls is a newbie to e-commerce, but already displaying a savvy approach to the channel.

Articles by this author

October 2019

An e-tail giant is supporting computer science education in more than 2,000 high schools.

Alibaba sign

Chinese e-commerce giant Alibaba is starting presales for the world’s largest online sales event.


A drugstore giant is rolling out self-service medication disposal kiosks in Massachusetts and beyond.

Goat is expanding its assortment and moving beyond resale.


Many third-party Amazon sellers of grocery and CPG products are reportedly shipping expired goods.


Ikea is preparing for an omnichannel future that will blend digital and physical customer interactions.


Sears has reportedly received $150 million in financing since emerging from bankruptcy in February 2019.

Target Corp. hosted the retail track day of Twin Cities Startup Week.

Sally Beauty Holdings Inc. is focusing on a broad-based operational upgrade in North Texas.

MAcy's men's dept.

Macy's has transformed the men's floor of its New York City flagship with new brands and curated assortments.

Walgreens is officially in flight with a pilot of on-demand drone deliveries in Virginia.


A fast-food chain is offering over 75 types of debt-free degrees.

Retailers seeking to draw millennial and GenX shoppers should create a robust rewards program.

Walmart has big plans for its role in the health-and-wellness space.

mark hurd

Mark Hurd, co-CEO of Oracle, has died at age 62.


A new study from JDA indicates that retailer investments in leading-edge logistics technology are not universal.

rebag store interior

Luxury handbag reseller Rebag is continuing an aggressive store expansion plan with its fourth location in California.


A fast-casual chicken chain is rolling out a new in-store mobile ordering feature.

A casual-dining chain is tracking customer interactions in real time.

Cyber Monday

This year’s shortened holiday shopping season is causing shifts in spending behavior.

Joann customers

A craft and fabric specialty retailer is turning customer communications into a coherent, lifetime connection.

Neiman Marcus Fantasy Gifts

The 2019 Neiman Marcus Christmas Book once again includes a selection of over-the-top “fantasy gifts” at fantastical prices.


Cybercriminals are adapting to retailer success in detecting payment fraud.

woman in food store

Consumers’ increasing focus on price and speed bodes well for two types of brick-and-mortar chains.

Kevin Plank

An athletic apparel company is designing spacewear for Sir Richard Branson.

Brentwood Associates has sold another of its retail businesses.

FCL hq

Federated Co-operatives Limited (FCL) is planning inventory of home and building products across all its member retailers.

Dunkin' storefront

The executive who dropped “Donuts” from “Dunkin” is leaving Dunkin’ Brands.


BJ’s Wholesale Club is offering same-day delivery of beer, wine and spirits in six states.


Several specialty apparel brands are offering on-demand tailor services via the Hemster platform.

Facial Recognition Payment Technology

North American retailers can securely speed up AliPay and WeChat Pay transactions.

Scott E. Becker

Genesco is naming a veteran legal executive with automotive and retail experience to serve as general counsel.


GNC Holdings Inc. is providing custom wellness products and services with a monthly subscription program.

Nurture Life

An online grocer is providing access to products ordinarily only available via subscription.

Thanksgiving dinner

Staples store associates won’t have to rush their holiday meals this Thanksgiving.

American Eagle

A specialty apparel retailer needs a lot of seasonal help for 2019.

Tom Brennan

Casey’s General Stores Inc. has named Tom Brennan as chief merchandising officer, reporting to Darren Rebelez, CEO.

The ongoing U.S.-China trade war may have mildly impacted retail sales in September.

Laurie Wilson

J.C. Penney Company is naming a consultant who spent 13 years at Macy’s as senior VP, planning and allocation and pricing. 

burger king delivery

A fast-food leader is expanding the reach of on-demand delivery with help from an established mobile platform.

curated logo

Kohl’s is introducing two new initiatives that feature rotating selections of products from emerging and digital brands.

amazon fulfillment

Teachers and students will have access to an interactive tour of an Amazon facility.

delivery woman

Walmart is now bringing groceries right to customer fridges in select markets.


An e-tail titan is also hosting “real world” sales events for small online retailers.

luxury items in box

A new study indicates the second-hand market is a valuable entry point to the luxury niche.

Digital holiday sales will skyrocket in 2019.

Shopper browsing in store

Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals.

kids with toys

A discount giant is bringing holiday toys to life – virtually.

A specialty eyewear retailer is leveraging augmented reality (AR) to offer new frame sizes.

virtual store tour

Ulta Beauty’s latest seamless shopping experience features interactive virtual reality.

fedex delivery

FedEx is expanding its delivery of oversized e-commerce purchases.


Wayfair Inc. is unveiling Hykkon, a curated collection of home furnishings for the European market.

Abercrombie & Fitch

Online customers of Abercrombie & Fitch Co. no longer have to pay all at once.


A soon-to-be-spun-off specialty denim retailer is collaborating with a leading online consignment marketplace.

An on-demand delivery platform is opening a shared commissary kitchen.

Sacramento California outside the capital building

Retailers and consumers of fur in the Golden State will have a much smaller product assortment. 


The era of cashless retail may not yet be upon us.

Walmart is reportedly subsidizing discount prices offered for some items on Walmart Marketplace.


An off-price retailer expanded its banners across existing and new markets.

Facebook’s troubled efforts to create its own cryptocurrency have reportedly hit more snags.


Amazon and Walmart are both reportedly considering a purchase of on-demand grocery delivery platform FreshDirect.

A regional mid-Atlantic grocer is offering its own paid unlimited delivery service.


The e-commerce platform for independent grocers now offers a same-day delivery program.

First To Go customer

Food Lion is expanding its “Food Lion To-Go” service in four states.

A global fashion brand is managing its e-commerce and marketing on a single artificial intelligence (AI)-based platform.

The e-tailer’s latest supply chain facility is slated for Illinois.

Just Salad

The doors to Health Tribes are opened via browser or mobile app.

amazon worker

Amazon is opening its first fulfillment center in Idaho.

Store associate

Store associates are rapidly gaining the ability to provide shoppers with omnichannel services.

The CVS Health MinuteClinic retail medical clinic is providing video visits to more consumers.


The fast-fashion retailer wants to deliver a unique online shopping experience for each customer.


Hudson Group will take over all Brookstone brand operations in U.S. airports.

The fresh-focused specialty grocer is appointing a 35-year industry veteran as chief merchandising officer.


REI Co-op is attempting to broaden its online assortment.

magazine cover

The interactive, shoppable experience includes a pop-up shop and dedicated microsite.

American Girl Doll Hospital

Owners of sick dolls in New York and Chicago have a new treatment option.

John Furner

John Furner is taking the reins as president and CEO of Walmart U.S. effective Nov. 1.

Target Corp. is losing the executive who overhauled its private-label business.

A 17-year veteran Victoria’s Secret executive is reportedly resigning.

The Vitamin Shoppe is integrating technology with customer-friendly store design.

Pep Boys

Pep Boys is opening new stores on both coasts.

Whole Foods Market will soon debut a robotic barista at its Houston-Midtown store.

Giant Food Stores is expanding its Giant Choice Rewards loyalty program to all stores.

Rent the Runway is reportedly once again accepting new orders and customers.

Retailers who are transparent about their customer data policies have much to gain.


Fast-fashion retailer Rue21 is taking an intelligent approach to managing its leasing obligations.

McAlister’s Deli

McAlister’s Deli will see franchise growth in Florida, Louisiana, and Texas.

University of Minnesota students

University of Minnesota students have new opportunities to study cybersecurity.

Christmas shoppers

Physical stores will be a crucial part of a strong holiday spending season.

Dollar Tree storefront

Dollar Tree Inc. intends to fill a lot of positions at its upcoming Nationwide Hiring Event.

cigarette smoker

Smokers will soon need to find an alternative to their local Schnucks store.

Carrie Walsh

Subway is naming a veteran executive as chief marketing officer for North America.

Allsup’s Convenience Store

Convenience store retailer Yesway is gaining more than 300 new stores in a single transaction.

The Supreme Court will not hear a case regarding website accessibility claims made under the Americans with Disabilities Act.

Dislodging the top online teen shopping destination would be a mighty quest indeed.

Customers making digital purchases from the revamped Toys “R” Us will receive their products courtesy of Target.


Walmart is reportedly laying off staffers from its Bonobos omnichannel menswear brand.

Yet another national retailer is discontinuing e-cigarette sales.

Meijer is supporting same-day pickup and delivery with microfulfillment technology.

women shopping

A clean store is a store that sells, according to a new survey.

Walgreens storefront

In time for the holidays, Walgreens stores will become hubs for returns of online purchases.

Macy’s is focusing on its brick-and-mortar experience as part of a broader omnichannel effort.

H-E-B is one of the top employers in Texas for its commitment to supporting and hiring people with disabilities.

Bashas' Logo

Bashas’ is streamlining store operations with a cloud-based enterprise POS platform.

Michaels Store

Shoppers at Michaels Stores have a new omnichannel activity to pursue.

Two “category killers” had the most footfalls in their stores during the back-to-school season.

Tariff stamp

The ongoing trade war with China may dampen retailers’ holiday spirits.


McDonald’s has introduced on-demand delivery in New York City and the tri-state area.

BoxyCharm model

BoxyCharm is letting customers try on products without opening the box.

Meijer has received two supply chain sustainability awards.

Best Buy store

Best Buy is looking for some seasonal help in front of, and behind, the scenes.

Vapers will have one less outlet to purchase e-cigarette products.

Walmart is not ceding drone-based delivery innovation to rivals.

Ruti is reportedly boosting in-store sales with facial recognition.

Goat is providing a realistic mobile try-on experience with augmented reality.

Google is introducing new features to make discovering, tracking and purchasing products easier.

Kardashian family

You still can’t be a Kardashian, but a new online store lets their fans literally dress like one.

The Container Store is upgrading its home delivery offering with help from a third-party platform.

MegaFood aims to drive growth via recurring customer relationships.

Moe's Southwest Grill, McAlister's Deli, and Schlotzsky's were hacked with an unauthorized code.

Walmart emplyee

Walmart will launch health-care pilots designed to provide easier and better care for its employees while also reducing its own costs. 

Almost all retailers measure customer experience data, but lag in one key metric.

Rite Aid storefront

Rite Aid is applying advanced analytics to identify prescription drug customers at risk for addiction.

More states are subjecting online sales to taxation.

verishop models

E-commerce platform Verishop supports curation and discovery with product information management (PIM).

The c-store chain is offering on-demand delivery across Texas.

Oracle seeks to extend its customer experience capabilities with the purchase of CrowdTwist.

Christmas shopper

A shortened holiday selling season will not prevent double-digit growth in digital commerce revenue.

Retailers targeting older consumers shouldn’t overlook their Gen Z offspring.

Walgreens mobile app

Walgreens customers in two New York City boroughs no longer have to leave home.

Zulily mobile

The online specialty retailer is matching prices from two major competitors.

UPS reportedly has reached an historic milestone in drone delivery.

Self Checkout

The convenience chain is introducing a “scan, bag and pay” option.

Couple grocery shopping

Amazon is reportedly preparing to open more than 12 grocery stores in greater Los Angeles.

Starbucks’ loyalty members will soon have a unique location to pick up their beverages New York City’s Penn Station.

man Christmas shopping online

Consumers are willing to hold back spending online to wait for holiday deals.

customer at checkout

Shoppers at Gap Inc. banners Banana Republic and Athleta have a new omnichannel fulfillment option.

UDF logo

United Dairy Farmers Inc. is gaining insight into store and labor operations.

beauty products

Neiman Marcus is diving deeper into beauty wellness.

Amazon 4-star store

Amazon’s latest curated brick-and-mortar store is reportedly coming to the Boston area.

FrozenFanFest logo

A major omnichannel push for products associated with the upcoming film “Frozen 2” is coming.

September 2019


Instagram is piloting a new instant product launch notification service.


Independent hardware retailers will have limited-time access to discounted inventory.

Amazon Go’s cashierless technology may be coming to an airport or cinema near you.

Tillys models

A specialty retailer is naming a 25-year Nordstrom veteran as chief merchandising officer.

Macy's sign

Macy’s will reportedly shutter a store it has run at an historic location in downtown Seattle since 2003.

Walmart coffee

A discount giant is continuing its efforts to ensure sustainable sourcing for its private label coffee brands.

Woman holding shopping bags

When consumers select personal care brands, they look beyond price.


It’s not a close shave for the leading subscription box market share of a well-known men’s grooming brand.

At least five companies are reportedly trying to purchase bankrupt luxury retailer Barneys New York. According to Footwear News, New York City-based brand management company Authentic Brands Group (ABG) may be among the five unconfirmed suitors a

Data from close to 5 million users of an on-demand delivery platform has been exposed.

Shopper browsing in store

Consumers are proving themselves comfortable using multiple channels on the path to purchase.

A new survey indicates call center automation drives away customers, incurring losses.

Chipotle storefront

Chipotle Mexican Grill is connecting the digital and in-store sides of the customer experience.

Car with vroom logo

The national online used auto retailer is streamlining the loan process for its customers.

Shopping bags

Social influencers in particular are failing to resonate with many shoppers.

The fashion rental pioneer is reportedly facing widespread complaints of late and missed deliveries.

Truck hauling car

The omnichannel used car platform is adding a fulfillment option for customers in the Oklahoma state capital. 

Dunkin storefront

An alleged failure by Dunkin’ Brands to promptly report a 2015 cyberattack may prove costly.

website screenshot

A Harry & David brand is repositioning its assortment, marketing, and social media presence.

Retail data breaches remain common as growth slows in industry security spending.

Kendra Scott storefront

A fast-growing specialty jewelry retailer leverages granular data insight for targeted recommendations.

The e-tail giant’s 2019 devices event included shopping-friendly wearables and a major in-car Alexa integration.