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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.


Ikea’s transformation plans include brick-and-mortar

Ikea is preparing for an omnichannel future that will blend digital and physical customer interactions.

Online sneaker platform steps into new merchandising strategy

Goat is expanding its assortment and moving beyond resale.

It’s scary season, and threats to your seamless success may lurk in the shadows of your enterprise.

Walmart has big plans for its role in the health-and-wellness space.

Retailers seeking to draw millennial and GenX shoppers should create a robust rewards program.

A casual-dining chain is tracking customer interactions in real time.

Joann customers

A craft and fabric specialty retailer is turning customer communications into a coherent, lifetime connection.

Kevin Plank

An athletic apparel company is designing spacewear for Sir Richard Branson.

curated logo

Kohl’s is introducing two new initiatives that feature rotating selections of products from emerging and digital brands.

Target and Toys “R” Us both stand to gain from their new omnichannel fulfillment collaboration. Toys “R” Us is back, and Target is supporting the digital side of the briefly departed toy retailer’s return.

A global fashion brand is managing its e-commerce and marketing on a single artificial intelligence (AI)-based platform.

The Vitamin Shoppe is integrating technology with customer-friendly store design.

The CVS Health MinuteClinic retail medical clinic is providing video visits to more consumers.

Macy’s is focusing on its brick-and-mortar experience as part of a broader omnichannel effort.

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