ERP/CRM

The U.S. companies with the best customer service include retailers in the luxury, quick-service restaurant, specialty outdoor, grocery, and online bridal/maternity verticals.

Hat Club is supporting customers in searches for highly specific product styles.

A new feature of the CVS Pharmacy app will enable visually impaired customers to effectively read prescription labels.

Bob’s Discount Furniture is going beyond government guidelines for its comprehensive COVID-19 store reopening strategy.

Brookfield Properties will roll out a new contactless shopping experience based on 3D and artificial intelligence (AI) technologies.

A leading drugstore retailer is teaming up with two tech heavyweights to deliver personalized healthcare and shopping offerings.

​​​​​​​Canada’s largest grocer met unprecedented online traffic and order volumes with Google Cloud resources.

Consumers have an appetite to shop despite the pandemic, but one particular marketing tactic feeds it.

A new Cambridge Retail Advisors (CRA) report recommends that brick-and-mortar retailers think beyond BOPIS to gain customer trust. According to “Flipping the Script,” a white paper from CRA, the physical store will endure the COVID-19 shutdown.

A convenience giant is rewarding customers for purchasing fuel with as little contact as possible.

Digital sales growth is just one development during the COVID-19 pandemic that Deloitte expects will continue affecting retailers and CPG companies in the long term. Deloitte's InSightsIQ, which actively monitors and aggregates a diverse set of real-time consumer, macro, marketplace, competitive

A struggling young women’s apparel retailer is developing its first mobile app in time for Black Friday.