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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

eBay Motors adds escrow and chat to mobile app

eBay’s automotive marketplace is partnering with an online payments provider and launching two new in-app chat features.

CVS thanks loyalty members with summer promotion

CVS is providing a little extra for participants in its ExtraCare loyalty program.

The U.S. companies with the best customer service include retailers in the luxury, quick-service restaurant, specialty outdoor, grocery, and online bridal/maternity verticals.

Hat Club is supporting customers in searches for highly specific product styles.

A new feature of the CVS Pharmacy app will enable visually impaired customers to effectively read prescription labels.

Bob’s Discount Furniture is going beyond government guidelines for its comprehensive COVID-19 store reopening strategy.

Brookfield Properties will roll out a new contactless shopping experience based on 3D and artificial intelligence (AI) technologies.

A leading drugstore retailer is teaming up with two tech heavyweights to deliver personalized healthcare and shopping offerings.

​​​​​​​Canada’s largest grocer met unprecedented online traffic and order volumes with Google Cloud resources.

Consumers have an appetite to shop despite the pandemic, but one particular marketing tactic feeds it.

shopper browsing

A new Cambridge Retail Advisors (CRA) report recommends that brick-and-mortar retailers think beyond BOPIS to gain customer trust. According to “Flipping the Script,” a white paper from CRA, the physical store will endure the COVID-19 shutdown.

A convenience giant is rewarding customers for purchasing fuel with as little contact as possible.

shopping cart in cloud

Digital sales growth is just one development during the COVID-19 pandemic that Deloitte expects will continue affecting retailers and CPG companies in the long term. Deloitte's InSightsIQ, which actively monitors and aggregates a diverse set of real-time consumer, macro, marketplace, competitive

A struggling young women’s apparel retailer is developing its first mobile app in time for Black Friday.

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