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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Kroger debuting health platform with a little help from famous friends

The Kroger Co. is launching a new Wellness Experience platform, and pop star Jewel is helping spread the news.

Gap revamps rewards program across core brands

Gap Inc. is introducing a new corporate loyalty program that will be individually branded for its four major store banners.

The Coupon Bureau is developing a universal digital coupon.

A Midwest/Mid-Atlantic supermarket retailer is equipping its curbside pickup program with mobile location services.

Haber Holding is enabling omnichannel shopping by centralizing its view of inventory and fulfillment.

A leading warehouse club chain is the latest retailer to offer telehealth services to its customers.

QuickChek Corp. is rolling out a mobile scan-based loyalty program.

The Kroger Co. is rolling out an artificial intelligence (AI) solution designed to alert customers of self-checkout errors.

An increasing number of big-name retailers are shuttering stores on Thanksgiving Day, but that doesn’t necessarily mean they will be losing sales.

A regional Midwestern discount chain is minimizing the spread of COVID-19 with a text-accessible pharmacy customer experience.

Bed Bath & Beyond is obtaining a better omnichannel view of the customer with Google Cloud.

Canadian Tire Corp. is tracking the success of its customer experience efforts across channels, in real-time.

Convenience retailers are increasingly adopting cashierless checkout, on-demand delivery, and targeted merchandising programs in response to the impact of COVID-19.

Beauty is skin deep, but Charlotte Tilbury is diving far below the surface of its customer data.

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