News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.
A footwear retailer is supporting a more targeted assortment approach.
The most striking thing about the NRF 2020 Vision conference was the lack of striking things.
Retailers need to evaluate the need for industry transformation in areas including the store and training.
Promotions are important to fashion shoppers, but not the number one influencer on their behavior.
Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS.
Retailers aren’t keeping pace with customer expectations in several key areas.
A specialty beverage retailer is ensuring a consistent physical and digital customer experience.
J. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand.
Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.
Wayfair is looking to better scale its operations by moving to the cloud.
Deloitte advises retailers to stress factors including convenience and digital enablement in the coming year.
Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased.
A video game retailer and a sporting goods chain both prepared their sites for the holidays with personalization technology.
An online diamond jewelry retailer is streamlining financial operations while personalizing customer experience at scale.
