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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Microsoft unveils new retail enterprise cloud framework

Microsoft is preparing a public preview for its new Microsoft Cloud for Retail platform.

Newegg cracks down on bots and scalpers with product drawings

A tech-focused e-tailer is taking a novel approach to ensuring shoppers have a fair chance to purchase high-demand items.

A Midwestern grocery retailer is successfully detecting counterfeit coupons at the point-of-sale with a new, free solution.

A mixture of national and regional retail chains take top honors in a new ranking of the top retail loyalty programs across a wide range of verticals.

A fashion and accessories retailer is maintaining customer relationships during COVID-19 via in-store and virtual appointments and email consultations.

Michael Schulte

In today’s challenging economic environment, fuel and convenience retailers face a critical inflection point. 

A specialty omnichannel menswear retailer is offering a personalized wardrobe and recommendation portal accessible via web and mobile sites. 

A specialty footwear brand is unifying customer engagement and merchandise management on a cloud-based retail platform.

A value-oriented grocery retailer is obtaining a single view of all activities involving its warehouses and distribution centers.

Three major retailers are attempting to reinvent the single-use plastic shopping bag, and may integrate leading-edge technologies such as mobile and IoT into their effort.

Digital engagement with customers makes it easier than ever for retailers to craft product offerings around the specific needs and wants of their shoppers.

Bed Bath & Beyond Inc. is selecting Oracle as its enterprise resource planning (ERP) technology provider. 

smart cuckoo clock

If you buy it, the latest Amazon Alexa concept will become a reality. Amazon is launching a new program called Build It, which ensures new products integrated with its Alexa voice assistant technology have paid orders waiting before it commits to creating the items at scale.

grocery cart

Shopping and eating behaviors dramatically changed last year, and many shoppers plan to continue at least some of their new habits post-COVID-19.

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