ERP/CRM

How retailers can ensure quick customer adoption of store technology

When implementing new technology in the store, consumer buy-in can be half the battle.
BJ’s serves older customers with voice-based virtual assistant

BJ’s Wholesale Club is automating chat- and call-based customer service to ensure longstanding shoppers are satisfied.

Knot Standard takes measurements in a (smartphone) snap

A specialty omnichannel menswear retailer is enabling customers to get precise measurements with two taps of their iPhone.
Athleta turns up heat on rivals with new wellness platform; supports Biles

Athleta is upping its game.
CSA Exclusive: Women’s denim brand personalizes fit – in 3D

1822 Denim is offering personalized size recommendations via a cross-platform, web-based widget.
Lamps Plus serves online customers with store associates

The nation's largest specialty lighting retailer is having select brick-and-mortar employees also serve as e-commerce customer care agents.
Macy’s increases online conversions with Google-quality search

Macy’s is leveraging the new managed Google Cloud Retail Search solution to reduce “search abandonment.”
CSA Exclusive: Twelve retail business cases for RFID

Chain Store Age has exclusive first access to a new study suggesting that RFID is becoming a viable solution for workflows across the retail enterprise.
CSA Exclusive: Footwear brand segments customers with AI

Global direct-to-consumer specialty footwear retailer Cariuma is customizing the path to purchase for four distinct customer groups.
Bed Bath & Beyond to cut replenishment time by three weeks

Bed Bath & Beyond Inc. will open two new regional distribution centers as part of a $250 million supply chain transformation.
Exclusive Q&A: Berlin Brands Group takes logistics in-house

A direct-to-consumer brand platform effectively manages its global logistics infrastructure with a proprietary platform.
What Bon Scott can teach you about effective e-commerce

A tribute site dedicated to legendary late AC/DC vocalist Bon Scott is worth studying for tips on digital retailing.
Survey: The number one mobile text promotion consumers want is…

About two-thirds of consumers agree the best type of text-based promotion is one that directly saves them money.
Gartner recognizes Dynamic Yield as personalization leader

Experience optimization platform Dynamic Yield has received top honors in the latest Gartner Magic Quadrant for Personalization Engines.

News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.