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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Walmart employee training with virtual reality headset

Your biggest competitor may not be Amazon

Every retailer is developing strategies to compete with Amazon, but another rival lurks in the background.

AI concept

Study reveals mixed retailer view of AI

Retailers see high potential value in artificial intelligence (AI), but also a number of challenges.

A rapidly-growing franchise chain is offering points and special shopping features to members of its new loyalty program.

Gymshark is taking a bite out of online delivery times.

The explosion of online grocery shopping is one key trend affecting the industry, according to McKinsey & Company.

Etsy plans to improve efficiency and customer experience with cloud-based data storage and analytics.

Kate Upton

Neiman Marcus Group is rolling out its women’s spring campaign with the participation of a supermodel and a celebrity stylist.

man holding shopping bags

Purchase behavior varies across different product categories, according to a new survey.

Harps Foods Stores

A regional supermarket chain is applying artificial intelligence to customer engagement.

Fabletics Austin

A fast-growing activewear retailer with a celebrity connection is applying lessons learned as a pure-play e-commerce operation to its brick-and-mortar experience.

A new study suggests certain products would boost spending by young consumers if they were placed in vending machines and other unattended channels. 

A grocery giant wants to ensure CPG companies understand the full impact of their digital ad campaigns.

BlueYonder logo

JDA Software Inc. is taking off with a new name to better align with its focus on cloud transformation.

Anthropologie event marketing sample

A trendy lifestyle retailer is ensuring its in-store marketing events make a splash.

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