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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Shoe Carnival steps into omnichannel merchandise planning

A footwear retailer is supporting a more targeted assortment approach.

NRF Expo floor

NRF 2020: The year technology got practical

The most striking thing about the NRF 2020 Vision conference was the lack of striking things.

Dimas Gimeno

Retailers need to evaluate the need for industry transformation in areas including the store and training.

Woman paying for item

Promotions are important to fashion shoppers, but not the number one influencer on their behavior.

Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS.

old navy self-service returns

Retailers aren’t keeping pace with customer expectations in several key areas.


A specialty beverage retailer is ensuring a consistent physical and digital customer experience.

J. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand.

nrf show visitors

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

Wayfair is looking to better scale its operations by moving to the cloud.

shopper with bags

Deloitte advises retailers to stress factors including convenience and digital enablement in the coming year.

returning box

Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased.

online shopper

A video game retailer and a sporting goods chain both prepared their sites for the holidays with personalization technology.


An online diamond jewelry retailer is streamlining financial operations while personalizing customer experience at scale.

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