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ERP/CRM

News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Hy-Vee introduces premium membership program

A regional Midwestern grocer is introducing a paid membership offering with exclusive omnichannel benefits.

AWS-Blackberry IVY

Amazon, Blackberry team up on responsive in-vehicle system

Amazon Web Services will develop and market the Blackberry Ivy intelligent vehicle data platform.

Price Chopper storefront

The Golub Corp. is obtaining a single view of customers at its Price Chopper banner to tailor interactions across direct mail, weekly flyers, and digital/email programs.

Coronavirus credit card

As much as we all wish society was rounding the corner toward a return to normalcy, the truth of the matter is that COVID-19’s effect on the retail industry is far from over.  Unfortunately, the situation will likely get worse for retail before it gets better.

As much as we all wish society was rounding the corner toward a return to normalcy, the truth of the matter is that COVID-19’s effect on the retail industry is far from over.

Dora Bock

Retailers seeking a happy holiday season need to get customers products quickly and safely, at a good value.

Rainbow Shops is bursting through the gloom of siloed data to provide customer service agents with crucial information needed to resolve issues.

CVS Health and Walgreens are already feeling shock waves from the opening of Amazon’s new online drugstore.

Black Friday weekend will be different this year, but retailers dismiss it at their peril.

Amazon in-store pickup

Amazon is leveraging some of its brick-and-mortar stores for omnichannel purchase fulfillment. New for the holiday season, Amazon customers can pick up online orders from the e-tailer at Amazon 4-star or Amazon Books physical store locations.

Germany-based Zalando is running its machine learning workloads on Amazon Web Services (AWS) to reduce time-to-market of new online customer experience features.

Online Walmart shoppers can now shop for gifts with an expanded set of filters, and keep their holiday purchases secret.

customer returning package

E-commerce retailers should not overlook the importance of their returns experience to customer perception and satisfaction. According to a new consumer survey from e-commerce solutions provider Doddle, 87% of respondents say the returns experience plays a significant role in their opinion

There was no “magic” behind Alibaba’s successful 2020 edition of its Singles Day sales holiday, just a lot of innovative technology.

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