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News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Yahoo Shopping gives back – in cash

The recently launched Yahoo Shopping e-commerce platform is wooing customers with cash back rewards.

This is what keeps customers from joining retail loyalty programs 

Not all customers are keen on loyalty programs. Thirty-eight percent of customers generally avoid participating in retail loyalty programs, according to a report by CFI Group and Radial.  Of that group, 53% say they don’t sign up because they do not like giving out their personal infor


A fast-fashion retailer is making inventory consistently available across channels.

A specialty Western wear retailer simplifies in-store digital product searches.

smart shelf

Amazon is entering the business of letting businesses automatically reorder supplies. The e-tail giant is introducing Dash Smart Shelf, a scale upon which businesses can stack basic office supplies such as sticky notes, copy paper, and disposable cups.

Toys “R” Us store format

In today’s hypercompetitive market, the battle for the consumer is about giving them not just a product or a service, but an entire experience. 

online shoppers

Proprietary, leading-edge technology powered Alibaba through its record-breaking Singles Day performance.

modells store

A regional sporting goods chain is equipping key company players with information they need to win.

Man touching customer service icons

Three retailers and one restaurant chain are tops when it comes to delivering customer service. Neiman Marcus came in second in a ranking by Newsweek Media as one of America's Best Customer Service Brands (Disney Cruise Line was No.1).

Thred up tag

A popular omnichannel resale retailer is identifying “one-of-a-kind” product attributes – at scale.

If Giant Eagle customers ask, they will receive their prescriptions. 

L’Oreal logo

A global beauty brand is leveraging artificial intelligence (AI) to ensure an appealing online customer experience.

myer interior

Australian department store retailer Myer is transforming its entire merchandise planning operation.

Black Friday online shopper

A new survey of retail executives reveals preparation outstrips confidence in Black Friday and Cyber Monday plans.

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