ERP/CRM

Yahoo Shopping gives back – in cash

The recently launched Yahoo Shopping e-commerce platform is wooing customers with cash back rewards.

This is what keeps customers from joining retail loyalty programs

Not all customers are keen on loyalty programs. Thirty-eight percent of customers generally avoid participating in retail loyalty programs, according to a report by CFI Group and Radial. Of that group, 53% say they don’t sign up because they do not like giving out their personal infor

Rue21 delivers the goods – how you want them

A fast-fashion retailer is making inventory consistently available across channels.

Boot Barn saddles up kiosks for inventory visibility

A specialty Western wear retailer simplifies in-store digital product searches.

Amazon aims for Staples, Office Depot with new ‘smart shelf’

Amazon is entering the business of letting businesses automatically reorder supplies. The e-tail giant is introducing Dash Smart Shelf, a scale upon which businesses can stack basic office supplies such as sticky notes, copy paper, and disposable cups.

Experiential retail gets creative – but the customer still comes first

In today’s hypercompetitive market, the battle for the consumer is about giving them not just a product or a service, but an entire experience.

Alibaba reveals secret to its Singles Day mega-sale success

Proprietary, leading-edge technology powered Alibaba through its record-breaking Singles Day performance.

Modell’s shows hustle with enterprise data

A regional sporting goods chain is equipping key company players with information they need to win.

The top 10 brands with the best customer service are...

Three retailers and one restaurant chain are tops when it comes to delivering customer service. Neiman Marcus came in second in a ranking by Newsweek Media as one of America's Best Customer Service Brands (Disney Cruise Line was No.1).