ERP/CRM

eBay’s latest effort to boost customer confidence applies to the purchase and sale of heavy equipment.

Prada Group is unifying customer profiles across all channels to create a more individualized experience.

A premium denim and sportswear brand is launching a new omnichannel loyalty offering.

Panera Bread is piloting the Amazon One palm-based identification solution to streamline the store experience for members of its loyalty program.

At Home is permanently shifting prices on a number of items.

Consumers looking for a secure way to store digital files have a new option at Newegg Commerce Inc.

Walmart is integrating a connected TV (CTV) personalization and optimization platform into the demand-side platform (DSP) of its retail media network.

Sam’s Club’s retail media network is among the first to offer a new advertising data analysis capability.

Yesway is activating customer loyalty data in real time.

Does it feel like you’re seeing more sponsored product recommendations on your go-to e-commerce platforms lately?

A new study reveals four strategies retailers can follow to help ensure they deliver a top-quality customer experience.

Boomer and Gen Z shoppers have very different opinions about automated customer service experiences.