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ERP/CRM

News and analysis on ERP operating platforms and CRM (customer relationship management) solutions that manage customer data.

Walmart automates supplier negotiations

Walmart is leveraging artificial intelligence (AI) to negotiate more valuable supplier contracts at lower cost.

man grocery shopping

Survey reveals demographic differences in consumer response to COVID-19

More men than women are stockpiling groceries and cutting back on spending during the COVID-19 pandemic.

By automating labor management, retailers can dramatically improve front- and back-end operations.

COVID-19 is having a negative impact on sales for some retailers and is a boon for others.

A Chain Store Age survey reveals how COVID-19 is disrupting retail workflows including sales, customer experience, supply chain and workforce management. 

There may soon be two types of retailers – the digital and the out-of-business.

coronavirus concept

Retailers aren’t only adjusting their brick-and-mortar operations to combat the spread of coronavirus (COVID-19).

A Texas-based regional grocery giant is providing seniors with personal shoppers during the COVID-19 crisis.

Starbucks Corp. is doing its part to encourage social distancing.

amazon mobile

Even Amazon is having trouble keeping certain items in stock.

Walgreens storefront

Walgreens is enacting new digital and online policies to support customers during the coronavirus (COVID-19) pandemic.

coronavirus graphic

Retailers can apply advanced technology to manage customer concerns and supply chain uncertainties related to the coronavirus (COVID-19).

Fleet Feet interior

Specialty running chain Fleet Feet has debuted a new retail format that combines personalized in-store fitting with rapid home delivery.

Ace

The largest retailer-owned hardware cooperative in the world is committing to a platform that supports POS, inventory and order management, and data analytics.

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