Businesses navigated a choppy and challenging 2022 by being nimble, creative, and disciplined.
After two years of frenetic activity fueled by a post-pandemic recovery, retailers are expected to confront a tougher operating environment in 2023.
Tech layoffs are dominating the headlines with cuts from major companies including Meta, Amazon, Cisco and Twitter due to attempts to save costs.
Online shopping and tap-to-pay methods have slowly introduced shoppers to the future of tech-powered retail, prioritizing convenience and contactless efficiency.
Technology is getting smarter all the time, and the solutions in your warehouse should not be an exception.
Organized retail crime (ORC) is on the rise across all channels.
Finding a balance between providing shoppers the products they want and the cost of doing so is key to success in retail.
Retailers have been combating theft and shrink for as long as there have been goods to sell.
The holiday rush offers retailers the opportunity to add some much-needed revenue to their books.
The holidays are the noisiest time of year for businesses and shoppers alike.
During the COVID-19 pandemic, shoppers flocked to e-commerce amid lockdowns and concerns of exposure.
With the worst of the COVID-19 pandemic—and its social and economic side effects—seemingly behind us, retailers are anxious to rebound during what we can expect to be the most robust holiday shopping season in three years.
With the aftereffects of “The Great Resignation” looming like a winter storm cloud, hiring and retention continues to pose a major challenge.
One of Ohio’s fastest-growing metros is the center of a Midwest expansion embarked upon by leading luxury brands.
Social media is where customers spend 2.5 hours each day on average.
The holidays are fast approaching and in the air, there’s a feeling of shopping.
In the wake of the pandemic, the health of the retail sector has quickly recovered.
Experiences have always been the driving force behind retail, and yet many brands still struggle to understand and implement this transformation in today’s new economy.
The world of retail has leaned into technology and it has subsequently transformed the entire shopping experience.
Port congestion around the U.S. is continuing to cause issues with the global supply chain.
Kroger’s $24.6 billion deal to buy Albertsons would change the U.S. grocery landscape, creating a mega grocery chain.
As consumers continue to face consistently high inflation, discretionary spending will be far less this holiday season than in years past.
Although interest in artificial intelligence has come and gone in the past, market experts believe it is here to stay.
The popular holiday tune, “It’s starting to look a lot like Christmas” hits differently for retailers this year.
The social element, not the shopping opportunity, is what must drive today’s retail centers
This year could bring one of the earliest kick-offs to peak trading season ever, with customers in a determined mindset to buy.
Supply chains are fragile.
According to the EPA, supply chains often account for more than 90% of greenhouse gas (GHG) emissions.
E-commerce is sweeping the global markets at an extremely fast pace.
When it comes to threats, avoidance isn’t an option.
They don’t teach how to conduct layoffs in college or graduate school.
Many shippers and manufacturers have started to work on their supply chains to get inventory over to the U.S. sooner.
As predicted, retailers are struggling now that the historic government aid packages during the COVID-19 pandemic have ceased.
In June, the U.S. Bureau of Labor Statistics announced that over the last year prices surged, exemplifying a key post-pandemic challenge facing retailers.
As we begin to emerge from the pandemic, one of the most important learnings about commerce is that people want to shop their values and build more genuine relationships with businesses.
It’s no surprise that online shopping for goods and services reached an all-time high during the pandemic.
Despite the tremendous gains made by e-commerce during the COVID-19 pandemic, brick-and-mortar locations remain a critical part of Americans’ shopping habits.
Regardless of how you study the competition, I urge everyone to watch quick-service restaurants/fast-food restaurants. If you are not, you are missing some critically important information.
It has been 20 years since The Home Depot introduced plans for a smaller format store. Its intention was to address urban areas where their traditional store concept wouldn’t fit.
If the in-store experience is not up-to-par with the competition, customers will reconsider their loyalty.
We’ve all been there. We open our account statement only to find a transaction we don’t recognize from a merchant we don’t remember.
In the Web 2.0 era, a handful of behemoth retailers dominated data collection and unification based primarily on online and in-app shopping behaviors.
Checkout abandonment is currently a $4 trillion problem for retailers.
With COVID-19 having forced even reluctant grocers to operationalize e-commerce, it seems that the industry has finally reached an omnichannel tipping point.
A friend of mine recently walked into the nursery department of a major home improvement store to look for a specific plant.
When the pandemic began, many assumed that there would be a mass exodus from urban centers.
Are you wondering where the next big boom in e-commerce will be?
Walk into any shopping center, restaurant, or convenience store, and you’re sure to experience some degree of inconvenience that can almost always be traced back to COVID-19.
The COVID-19 has pandemic flipped retail on its head.
The term “headless commerce” can seem daunting.
Employee satisfaction and retention have never been more important.
Consumers today have high expectations. Not only do they want the best price, they also gravitate towards retailers that deliver fast.
In this period of high inflation, retailers will be challenged with razor-thin margins – which only continue to shrink.
Sustainability matters to retail shoppers.
As summer approaches, retailers may be looking at staffing options they did not consider before the current worker shortage.
Consumers and other stakeholders are putting their money where their morals are and expect the chains and brands they do business with to do the same.
Accurate inventory management requires a significant investment of time and money.
The data is not monolithic. Retailers should understand inflation trends more granularly.
Retailers emerging from the global pandemic are faced with continuous supply chain disruptions, an ongoing battle for talent, and labor shortages.
The days are getting longer, and many consumers have warmer weather on their minds.
While the wild surging of e-commerce sales has finally tempered, there’s no denying that several years of pandemic-induced consumer behavior shifts will have a lasting impact on the retail landscape.
Today’s e-commerce checkout experience has become very complex.
Online shopping has seen formidable growth, driven by new shoppers seeking socially distant options for acquiring goods and services.
Gyms, medical centers, pet services, and specialty supermarkets begin to reposition traditional centers in The Golden State.
COVID pushed urbanites back to the suburbs and many will remain there. But they want their urban lifestyles, as well.
The retail marketplace has become increasingly competitive over the past decade.
As emerging technology capabilities continue to grow and improve, the line between digital and offline personas will blur.
For almost two decades, our firm has conducted its Annual Litigation Trends Survey, analyzing litigation trends to assess the state of the legal landscape and consider their impact on organizations.
Today, we find ourselves in the thick of the highest inflationary rates in many of our customers’ lives.
Retail executives are always rethinking their supply chain, looking for ways to improve operations.
Successful business-to-business digital commerce requires the right configure, price, quote technology.
My mission since 2019 has been to spatially and culturally reimagine how we do physical retail in the U.K.
For anyone with a finger on the pulse of the retail industry, they will have noticed long ago that we have entered the age of e-commerce, and it is clear that it isn’t going anywhere anytime soon.
Saving money isn’t the most glamorous of topics.
This moment in time continues to serve up an unfamiliar combination of factors that are complicating life for retailers and consumers alike.
Inflation is a serious concern for U.S. consumers, with prices reaching a new high in January.
Most cannabis dispensaries are bright and well-lit with attractive modern-looking displays.
We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere.
If there is one area in retail that’s ripe for disruption, it’s returns.
The supply chain is now an opportunity, a service, an asset, even a competitive advantage.
Checkout has become synonymous with purchase in retail.
If any sector is built to handle hurdles, it’s retail.
If hindsight is 20/20, then retailers know exactly what it will take to drive success in 2022 and beyond.
Not even pandemic conditions have stymied customers’ desire for the traditional, in-store retail experience.
More shoppers than ever before are turning to Amazon and other e-commerce platforms to buy beauty products.
The Supreme Court decision to put OSHA’s vax or test Emergency Temporary Standard on ice is notable for a number of reasons beyond its immediate ramifications of staying the ETS.
Cities and towns are under tremendous pressure to generate tax revenue in any way possible.
As we approach a third year under the shadow of COVID-19, companies, developers and investors are still measuring the significant impacts the pandemic has had on commercial real estate, retail businesses and the global supply chain.
Despite ongoing fears regarding e-commerce contributing to the demise of brick-and-mortar stores, it is clear that doomsday predictions have underestimated the consumer demand for visiting physical stores.
The uncertainty caused by the pandemic has been challenging for small- and midsized retailers that lack the vast resources of larger organizations.
Inflation fears have resurfaced after a decade of subdued price increases, as the costs of many products and services have increased this year.