Retail sales show small improvement in September
Last week, the CNBC/NRF Retail Monitor, powered by Affinity Solutions, reported that as interest rates and inflation fell and employment rose, total retail sales, excluding automobiles and gasoline, were down 0.32% seasonally adjusted month-over-month during September.
However, total retail sales grew 0.55% unadjusted year-over-year. These results compare with increases of 0.45% month-over-month and 2.11% year over year in August. (Unlike survey-based numbers collected by the Census Bureau, the Retail Monitor uses actual, anonymized credit and debit card purchase data compiled by Affinity Solutions.)
In commentary emailed to Chain Store Age, Nikki Baird, VP of strategy & product for Aptos, a retail technology company serving household retail brands, said consumers today have higher expectations for retail experience, particularly in-store, than they did five years ago.
"The American consumer has been more resilient than anyone could have expected," said Baird. "But that isn’t a free pass for retailers to underinvest in their stores. Investments in labor, investments in customer experience tech, investments in digital transformation of the store (are needed)."
"If consumers feel like the shopping experience isn’t worth their time and effort, they are going to spend their money elsewhere," said Baird. "A trip to Italy, a dinner out, catching the latest Blake Lively and Ryan Reynolds films — there is no shortage of ways that consumers can spend their discretionary dollars."