Artificial Intelligence

Salesforce: AI can help retailers meet customer expectations

A new survey indicates customers will abandon a retailer after a negative experience, but artificial intelligence can help keep their business.
Survey: AI chatbots best used for cutting wait times

Nearly half of consumers are fond of AI chatbots, according to a new survey.
Walmart provides internal tools to generative AI developers

Walmart Inc. continues taking steps to establish itself as a major developer of artificial intelligence technology.
Google provides new AI-based shopping research features

Google continues enhancing the functionality of its e-commerce offering with artificial intelligence.
Chipotle invests in fast-casual chain, AI solution

The Chipotle Mexican Grill venture fund is backing start-ups in the casual dining and artificial intelligence verticals.
Why companies must correct course on Gen AI to protect brand rep

A recent Qualtrics XM Institute study found that organizations worldwide are putting $3.7 trillion annually at risk – a year-over-year increase of approximately $600 billion (19%) – due to bad customer experiences.
Former Amazon exec Dave Clark founds supply chain start-up

Dave Clark, former CEO of Amazon’s worldwide consumer business and co-CEO of logistics company Flexport, is launching a new venture.
Four Ways AI is Humanizing the Retail Experience

As the CTO at RetailNext, I've had a ringside seat to the rapidly evolving retail landscape over the past decade.

Lacoste introduces AI photo tool to supply chain