Webinars

CSA Webinar: The Power of Personalization on the Customer Experience for a Competitive Edge

Personalization is quickly becoming the #1 priority for retailers and for a very good reason: Customers have come to expect and quite frankly, demand, a more personalized shopping experience now more than ever.
Ask a Facilities Manager: Better Building Management Decision Making During COVID19

VIEW ON DEMAND A 25-year veteran in facilities management and construction leadership, Rob shares the strategies he and his colleagues have used during COVID-19 to contain costs, manage risk, and keep doing more with less. Technology-driven changes begun over a year ago are paying dividends now.

From Search to Sold: Digital Transformation Strategies for Brick-and-Mortar Retail

VIEW ON DEMAND A lot has changed for brick-and-mortar retail this year. Due to social distancing, multi-location retailers have been forced to undergo digital transformation overnight in order to stay connected with customers.
How to Drive True Cost Savings in Facility Management

VIEW ON DEMAND As retailers deal with the unexpected loss in revenue due to COVID-19, the bottom line — and FM budgets — are coming under close scrutiny.
Rethinking Retail in the Interim Normal to Excel in the Next Normal

VIEW ON DEMAND This isn’t the new normal, it’s the interim normal according to leading digital anthropologist and best-selling author Brian Solis.
Reimagining Stores to Inspire Health and Confidence

VIEW ON DEMAND From new layouts to low-touch display innovations, reconfiguring stores for the well-being of customers and associates is a top priority in the post-pandemic world.
"New Normal" of Facility Maintenance - Contact-Less Quoting, Automation and Technology

VIEW ON DEMAND Since COVID-19, people around the world are exploring new ways to have more contact-free experiences.
Re-opening America: Using Retail Trends from Big Data to Main Street as a Guide to COVID’s Next Chapter

VIEW ON DEMAND Moderator Dan Berthiaume, of Chain Store Age, hosts this one-of-a-kind, comprehensive look at retailing in 2020 and beyond, as America re-opens in the wake of COVID’s first wave.
Succeed in the face of disruption: Creating a resilient frontline for the next normal

Do you have the tools you need to set your business, and the people on your frontlines, up for success, no matter what events come your way?
What’s on your COVID-19 checklist – reopening retail for the ‘New Norm’

This 45-minute online presentation will feature expert discussion and analysis on the crucial items retailers need to place and cross off on their COVID-19 checklists.
Beyond COVID-19 – Plan Your Reopening Program Now

As retailers adjust and plan short-term modifications to make their stores safe for employees and customers alike, Chain Store Age and Sevan Multi-Site Solutions present the webinar, “Beyond COVID-19 – Plan Your Reopening Program Now,” on Friday, May 29th at 2pm ET.
Reopening the doors: How leading retailers are preparing for a return to operations

Join Steve Kramer, CEO of WorkJam, for a webinar on Tuesday, May 19 at 3 p.m. ET to learn how leading retailers are preparing to reopen their stores as retail’s response to the pandemic moves into a critical phase.
Minding the Store: Ensuring Secure Brick-and-Mortar Operations During the COVID-19 Pandemic and Beyond

VIEW ON DEMAND Retailers can learn how to leverage leading-edge technology to safely and securely operate their stores during the COVID-19 pandemic — with long-term ROI — at the Chain Store Age Webinar, "Minding the Store: Ensuring Secure Brick-and-Mortar Operations During the COVID-1
Don’t Go Home – Go Omnichannel – Digital Retail Strategies to Survive and Thrive During the COVID-19 Pandemic

VIEW ON DEMAND This 30-minute live online presentation will feature expert insight and analysis of how retailers can leverage digital technology and strategy to meet the challenges of COVID-19.