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News and analysis on facilities management issues, including maintenance and upkeep of retail stores.

Survey: The in-store COVID-19 services/safety measures consumers expect are…

Shoppers want retailers to offer clean stores and delivery perks in response to COVID-19.

Ron Lutz

Worth the Wait: How to Extend the Customer Experience to Outside Queues

Brick-and-mortar stores across the country, from Nordstrom to REI, are reopening with limits on customer capacity.

The rapid spread of COVID-19 has had an unprecedented impact on how consumers respond to potential germ exposure, raising new questions around the hygienic and safe usage of public restrooms.

Significant generational — and gender— discrepancies exist when it comes to what type of measures consumers want to return to brick-and-mortar stores.

As COVID-19 restrictions begin to lift in many states, many retailers are planning for their full-scale reopenings.

A new survey reveals anxieties and expectations consumers have about shopping in stores as COVID-19 restrictions are lifted.

The coronavirus pandemic has undoubtedly taken a toll on most industries, and certainly retail has been amongst the hardest hit.

sanitizing counter-top

As retailers begin to reopen their doors, a new survey sheds light on what they need to do to make their stores inviting to customers.

JC Penney exterior

J.C. Penney Co. Inc. is including social distancing, hygiene measures, and contactless payment in its store reopening protocols.

COVID-19 has had a profound impact on the ways in which we use (or, more accurately, avoid) public accommodations spaces in recent months.

HVAC system

The ASHRAE Epidemic Task Force is providing guidance on mitigating potential health risks during the reopening of buildings closed during the COVID-19 pandemic.

HVAC system

Heating, ventilation and air-conditioning filters, along with other strategies, help to reduce the transmission of SARS-CoV-2, the virus that causes COVID-19, while removing other air contaminants that may have health effects.

touchless sink

Americans have reordered their priorities as to how facilities should improve their restrooms.

carpet vacuuming

Cleanliness is the top priority for businesses prepping to reopen. But misinformation around carpet care can lead to confusion.

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