ARTICLES BY THIS AUTHOR
- 5/15/2020
Include the human factor in your post-pandemic technology plans
As retailers prepare for an increasingly technocentric “new normal” following COVID-19, they should design strategies around consumer behavior. - 5/15/2020
Shopkick: Consumers ready to return to stores — with caveats
A new survey reveals anxieties and expectations consumers have about shopping in stores as COVID-19 restrictions are lifted. - 5/15/2020
Borders co-founder launches robotic fulfillment service
RoboFS is designed to enable quick, touchless order fulfillment. - 5/15/2020
Survey: Consumer behavior continues shifting during pandemic
Comparative surveys conducted in March and April demonstrate many COVID-19-related consumer trends have accelerated since the crisis began. - 5/15/2020
Starbucks individualizes loyalty offers
A global coffee giant ensures that it keeps the personal touch. - 5/15/2020
Postmates jumps to curbside pickup for customers, drivers
An omnichannel delivery platform is attempting to ease the post-COVID-19 brick-and-mortar reopening process. - 5/14/2020
Weis Markets applies AI to pricing
A mid-Atlantic grocery retailer is ensuring the success of its pricing strategies with advanced analytics. - 5/14/2020
Study: Use of cash, checks on decline during pandemic
The COVID-19 pandemic is altering the way Americans pay and shop. - 5/14/2020
Survey: Retailers see BOPIS as gaining importance
Buying and returning online purchases in physical stores is becoming a routine retail offering. - 5/14/2020
Gartner: Supply chain faces disruptive threats before COVID-19 vaccine
Gartner has identified three scenarios chief supply chain officers (CSCOs) should prepare for until a COVID-19 vaccine is developed.