Consumer Analytics

Cyber Monday 2015 will be a day for the retail record books, at least until next holiday season.

One retailer was clearly in a league of its own when it came to social media dominance of Cyber Monday.

Online retail platform eBay Enterprise is entering a new partnership to help its retail users directly serve the needs of customers.

eBay Enterprise is teaming up with OpenSpan Inc., a provider of contact center automation and intelligence technology, to provide solutions designed to automate, simplify and integrate applications to improve the way contact center agents work.

Shoppers are purchasing more on mobile than ever before — and they are also making larger purchases.

That’s according to a new report from Yesmail, the email service provider within Yes Lifecycle Marketing, which found that overall revenue coming from mobile devices is up 9.9% year-over-year, according to Yesmail.

The stereotype of younger consumers spending all their time glued to smartphones may have some validity, at least when it comes to shopping.

New custom Interactive Interactive Advertising Bureau (IAB) analysis of Prosper Insight data shows that adults ages 18-34 are more likely to favor smartphones for retail activities than any other age group.

Consumer spending across digital channels showed significant year-over-year growth over this year's Thanksgiving weekend.

According to data from ComScore, desktop spending surpassed $1 billion on both Thanksgiving and Black Friday. Consumers sitting at desktop PCs spent a total of $1.1 billion, up 9% from $1.01 billion in 2014. On Black Friday, desktop spending grew 10% to $1.66 billion from $1.5 billion.

Black Friday may not be what it used to be in the United States, but the tradition has caught on big time across the pond, according to a report by the New York Times.

American casual dining chain Red Robin has experienced nearly half a century of growth and prosperity. From the time the first Red Robin was established in Seattle in 1969, the brand has evolved to become a popular success and a familiar presence in cities and towns across the country. Today, there are more than 520 Red Robin locations nationally, and the brand is well known for its gourmet burgers, family atmosphere and quality beer options.