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The missing piece of omnichannel retail: returns
It’s almost time to stop using the term omnichannel retail.
Modern customers have told retailers that they expect consistency across channels during their shopping journeys. That caused some disruption several years ago, but the market responded.
Retailers that haven’t grasped the concept of omnichannel and implemented it successfully are generally out of business or losing serious market share to slicker competition. The term omnichannel has more or less become superfluous: It is now implied in the simple term retail.
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Cyber Risk Management no Longer Just an IT Issue
Imagine you are the general counsel at a retailer involved in sensitive M&A discussions. You receive an email from one of the deal’s outside advisers. He says he needs some information about your company the kind you’ve passed on before. You send it along, and later find that you were victimized in a sophisticated cyber attack aimed at stealing sensitive information.
