Consumer Analytics

Ulta Beauty's formula of one-stop shopping for prestige, mass and salon beauty products continued to produce impressive sales and earnings growth in the third quarter.

Ulta' s net income increased 20.2% in the quarter, to a better-than-expected $71.1 million, from $59.1 million in the year-ago period. Total sales rose 22% to $910.7 million, also more than expected. Online sales surged 56.3% to $46.2 million. Same-store sales were up 12.8%, driven by a 10.6% increase in transactions and 2.2% growth in the average ticket.

It’s no wonder so many shoppers were not impressed with some of the big holiday deals being offered by big retailers this past week.

Amazon, Walmart, Target, and Jet did not heavily discount most popular products and prices actually increased in key categories after Black Friday, cementing a perception that the two celebrated shopping days are waning in importance, according to research from Boomerang Commerce, which aggregated and analyzed online price discounts and price perception for 1,000 popular products sold by Walmart, Target, Amazon and Jet.

Target Corp. has tentatively reached another milestone in its continuing efforts to remediate financial losses caused by its massive 2013 data breach.

According to multiple media reports, Target has reached a settlement with MasterCard Inc. and a number of issuing banks. In papers filed in federal court in Minneapolis, Target said it would reimburse a total of $39 million in the settlement. That figure would include about $20 million for issuing banks not covered in other class action suits against Target and about $19 million to the MasterCard Account Data Compromise program.

Despite significant investments by many retailers, U.S. consumers are unsatisfied with the levels of customer service offered this holiday season.

According to the new 2015 Retail Holiday Customer Experience study from customer engagement solutions provider Eptica, 35% of consumers are unhappy with the online experience. This figure rises to 40% in store.

Harry Rosen, Inc., a 17-store, Toronto-based luxury menswear retailer, is making the back-end effort to offer a front-end omnichannel experience.

Harry Rosen has chosen the Jesta I.S. Omnichannel Retail Suite, including merchandising, planning, distribution, POS and mobile POS, financials and business intelligence. The retailer expects to centralize its operations on the Jesta I.S. Vision Suite, bringing the entire company onto a single, integrated retail platform.

Forever 21 is heeding the popular wisdom that mobile devices serve as omnichannel remote controls with its new app.

The fast-fashion chain is unveiling a new Android app and updating its existing iPhone app. Designed to enhance the shopping experience in-store and online, the app features five key touch points, including:

• F21 Inspiration – displays shoppable editorial stories, shop by outfits, lookbooks and exclusive videos.

It’s no wonder so many shoppers were not impressed with some of the big holiday deals being offered by big retailers this past week.

One retailer was clearly in a league of its own when it came to social media dominance of Cyber Monday.