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Artificial Intelligence

  • Amazon lets consumers speak up for Prime Day

    Amazon.com has unveiled another new feature for its second iteration of Prime Day, and customer voices will be heard.   The e-tail giant is offering exclusive Prime Day deals for Amazon Prime members who use its Alexa voice-activated artificial intelligence platform through July 12. These offers will be good for eligible shoppers who order products using their voice on Amazon Echo, Echo Dot, or Amazon Tap devices.  

  • Three Key Shifts in Consumer Attitude & Behavior

    As the largest, most diverse generation ever, it’s impossible to predict the full impact millennials will have on the retail landscape.   Unlike their older counterparts, millennials are digital natives with preferences and behaviors continuing to shake up the retail world. This poses a quandary for retailers. In n a highly competitive market, how can they engage millennials without alienating or “creeping out” older consumers?  

  • Local hardware chain takes on global security threat

    Operating seven stores, McLendon Hardware Inc. may not seem like a top target for a customer data breach.   However, the Renton, Washington-based chain understands that no retailer of any size is immune to the risk of having sensitive customer data stolen by cybercriminals. That is why McLendon utilizes an Epicor deployment of the Hewlett Packard Enterprise (HPE) SecureData Payment security solution.  

  • Sephora adds new features to Virtual Artist app

    Sephora is adding a new false lash virtual try-on to its Virtual Artist app, as well as a new way to teach beauty with step-by-step virtual tutorials using augmented reality technology.   The launch is the latest in a series of digital enhancements powered by the Sephora Innovation Lab to customize the retailer's expanding beauty experiences.  

  • HOW REAL-TIME WORKFORCE MANAGEMENT BENEFITS CFOs

    Reflexis is a leading provider of real-time store execution and workforce management solutions.

  • BJ’S: THE PRICE IS RIGHT

    While Tractor Supply Co. broadly applies advanced analytics across the enterprise, BJ’s Wholesale Club is using analytics as a point solution.

    Looking to offer a more targeted and competitively priced assortment, BJ’s is rolling out the price suite from merchandise optimization technology provider Revionics. The technology will help improve customer-centric prices while taking the competitive landscape into account.

  • DETECTING COSTLY REFRIGERANT LEAKS

    An average food retail store leaks an estimated 25% of its refrigerant supply per year. The majority of refrigerant leaks, which are caused by a number of factors, occur in racks and cases. For an individual store, this loss can add up to a sizeable annual expense; for a regional or national chain, the costs can be even more substantial. Additionally, associated labor costs and the potential loss of business because of service disruptions when fixing a leak should be factored in.

  • TODAY’S CONSUMER IS SMARTER— IS YOUR BOARD?

    Today, when it comes to adding new members to your board of directors, creating a balance between industry experience and innovation is extraordinarily important. Filling board seats with industry veterans and compliance experts may feel comfortable in the short term, but to adapt to today’s savvy and demanding consumer, companies must be more forward thinking.

    We’ve all witnessed the recent evolution of the C-suite — companies bringing in new, young talent, often from other industries, to modernize a brand, enhance the store experience or to leverage technology.

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