Machine Learning

Amazon is expanding its Amazon Connect next-gen artificial intelligence customer service tool into a set of four solutions.

Consumers are comfortable using artificial intelligence-powered tools for product discovery, but making the purchase on their behalf is another story.

The upcoming C-suite shift at Apple is a big change, but also represents continuity.

Effective unified commerce relies on a strong technology foundation.

Four major retailers are all teaming with Google to launch agentic artificial intelligence services and solutions.

Despite global disruptions, supply chain leaders are still aiming for sustainability.

Consumer interest in artificial intelligence is strong, but trust still remains a barrier to full adoption.

A home improvement giant is investing in its technology operations through a new C-suite appointment.

Retailers agree that artificial intelligence is key for the future, but a majority have yet to fully adopt the technology.

Artificial intelligence is already creating a paradigm shift in retail, and the preparing for the future means adapting now.