Voice Control

The United Kingdom is preparing for Amazon’s newest technology hub — a lab that will focus on innovations from artificial intelligence to machine learning.   The online giant plans to open a new 60,000 sq. ft. development center in Cambridge this fall. The facility will have the capacity to employ more than 400 associates, including machine learning scientists, knowledge engineers, data scientists, mathematical modelers, speech scientists and software engineers.  

Domino’s Pizza now lets customers sync their smart home devices with the ETA of their pizza deliveries.   The pizza giant is partnering with If This, Then That (IFTTT), a free platform that allows users to create connections — or applets — between digital devices and services. By integrating its digital Domino's Tracker, which enables customers to monitor orders from preparation to delivery, into the platform, the company has created Domino’s-branded applets.  

Amazon’s voice-controlled assistant is becoming a more powerful shopping tool.     Amazon announced on Tuesday that Prime Now subscribers can now use Alexa to order from Prime Now and its two-hour delivery service in the cities where it is available (30 in total at the present time).   In addition, customers can also order from Prime Now’s newly launched alcohol delivery service in the markets where it is offered.  

Amazon is making it a lot easier for customers to speak with its voice assistant.     The online giant on Thursday started integrating Alex into its main shopping app on the iPhone, with a full rollout expected by the end of next week.     Users will be able to ask Alexa for help with shopping, and also to stream books from their Kindle library, play media and request information such as news, weather or sports scores.    

The newest robots like the way their controllers think.   Rather than relying on touch screens and artificial intelligence, a new “droid” is controlled by a user’s brain responses, according to ReCode.  

Alexa is getting personal.   Amazon is reportedly working on a feature that would allow the Alexa voice assistant that powers its Echo line of speakers to distinguish between individual users based on their voice, sources familiar with the situation told Time.    

Two new projects — on three continents — are expanding the reach of Domino’s conversational-based orders.   The pizza giant, which was among the first companies to launch digital ordering on Google Home in December, is introducing the service to more users in the United States. Now guests can start a new order without having to be a member of the “Pizza Profile” rewards program — a move that opens up the service to more shoppers.  

Google Home is giving Amazon’s Echo a run for its (shopping) money.   On Thursday, Google announced that shoppers can use Google Home to order everyday basics from Google Express retailers, including Costco, Whole Foods Market, Walgreens, PetSmart, Bed Bath & Beyond and others, reported GeekWire.   

While it missed some analysts’ aggressive $44.7 billion quarterly revenue estimate, Amazon continues to record solid growth. Fourth-quarter sales were up 22% year over year to $43.7 billion. The retailer also maintained profitability throughout 2016, indicating that the flywheel continues to accelerate, especially in North America.   

Starbucks is further evolving its digital customer experience.    Staring Monday, Jan. 30, Starbucks is launching a beta test for a voice messaging service that enables guests to place and pre-pay for their food and beverage orders “on command” via the Starbucks mobile iOS app and the Amazon Alexa platform. The new “My Starbucks barista” feature is an extension of Starbucks Mobile Order & Pay service, which allows customers to order and pay for their items before arriving at their store.