Voice Control

Alexa is getting personal.   Amazon is reportedly working on a feature that would allow the Alexa voice assistant that powers its Echo line of speakers to distinguish between individual users based on their voice, sources familiar with the situation told Time.    

Two new projects — on three continents — are expanding the reach of Domino’s conversational-based orders.   The pizza giant, which was among the first companies to launch digital ordering on Google Home in December, is introducing the service to more users in the United States. Now guests can start a new order without having to be a member of the “Pizza Profile” rewards program — a move that opens up the service to more shoppers.  

Google Home is giving Amazon’s Echo a run for its (shopping) money.   On Thursday, Google announced that shoppers can use Google Home to order everyday basics from Google Express retailers, including Costco, Whole Foods Market, Walgreens, PetSmart, Bed Bath & Beyond and others, reported GeekWire.   

While it missed some analysts’ aggressive $44.7 billion quarterly revenue estimate, Amazon continues to record solid growth. Fourth-quarter sales were up 22% year over year to $43.7 billion. The retailer also maintained profitability throughout 2016, indicating that the flywheel continues to accelerate, especially in North America.   

Starbucks is further evolving its digital customer experience.    Staring Monday, Jan. 30, Starbucks is launching a beta test for a voice messaging service that enables guests to place and pre-pay for their food and beverage orders “on command” via the Starbucks mobile iOS app and the Amazon Alexa platform. The new “My Starbucks barista” feature is an extension of Starbucks Mobile Order & Pay service, which allows customers to order and pay for their items before arriving at their store.  

Voice-activated technology and connected devices are among the hot tech trends that caught the attention of Target executives at the annual Consumer Electronics Show in Las Vegas.   Target posted the faves of some of its executives on a blog on its website. Here’s a sampling:   

The annual consumer electronics trade show (CES) is considered a launch pad for new innovations and technology. One concept garnering attention at this year’s show: in-vehicle digital shopping.   Honda and Visa presented the first proof-of-concept demonstration of in-vehicle payments at this year’s show, held in Las Vegas, Jan. 5-8.   

Amazon set new records this holiday season, and its first-party sellers, especially those selling gadgets, are reaping the rewards.   Besides shipping more than 1 billion items worldwide the week follow-ing Christmas, Amazon welcomed 3 million new Amazon Prime members who signed up in the days leading up to Dec. 25, according to the retail behemoth.   

Amazon’s new service is helping Prime members to get dinner on the table faster.   By integrating Alexa into Amazon Restaurants, the retail giant now enables Prime members to voice-order their next meal through their Alexa-enabled devices, including the Amazon Echo and Echo Dot. Customers can place orders from any restaurant available on the service in more than 20 cities by saying, “Alexa, order from Amazon Restaurants.” Any meal they’ve ordered before will delivered to their door for free in an hour or less.

Coming soon to Starbucks: virtual baristas.   The coffee giant plans to add a Siri-like virtual assistant to its mobile app that will allow users to place an order by talking to a virtual barista that will then send the order to a store nearby user where it will be made by an employee.