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‘Alexa, pay my AmEx bill…’


American Express cardholders are now only a voice-command away from browsing their account or paying their bill.

The credit card company is expanding its partnership with Amazon by launching its new Amex skill for Amazon Alexa. The skill brings select experiences of and AmEx’s mobile app to Amazon’s voice service Alexa, within devices like Amazon Echo and Echo Dot.

Consumer and Open cardholders with an American Express ID and password can use the artificial intelligence-based devices to check their account balance, review recent charges, and make a payment, among other options, through voice commands. The service is available to all eligible to cardholders in the United States.

The new service also connects with the Amex Offers ecosystem, enabling cardholders to browse available limited time offers and link offers to their eligible cards. The functionality is called the first financial services skill to integrate promotions.

Here’s how it works: Users activate the functionality in the Alexa app for iOS and Android. Once users tap “Enable Skill,” they log into their American Express online account with their User ID and password. A four-digit PIN protects the user, and is required each time they open the AmEx AI functionality. Card members access their American Express account simply by saying “Alexa, open Amex.”

“We first introduced a partnership with Amazon in 2010 that enabled our card members to use Membership Rewards for purchases on,” said Luke Gebb, senior VP, enterprise digital, American Express.

“Today, we’re bringing another element of the card member experience to Amazon with the introduction of the Amex skill for Alexa,” said Gebb. “Our card members are redefining how they engage with our brand across the digital platforms of their choice.”
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