Voice Control

Although mobile payment is still very much an emerging technology, the next stage of its evolution is occurring. The introduction of Apple Pay is September 2014 could be said to be mobile payment’s introduction as a mainstream technology, and the landscape has been steadily shifting since then.

Here are three key ways mobile payment is changing before the industry’s eyes.

Retailers looking for evidence that technology has become a pre-eminent influencer on their industry need look no further.

A market brief from consumer financial services company Synchrony Financial, “10 Things to Know – the Top 10 Retail Trends for 2016,” identifies eight technology-driven developments on its list. In addition to the emergence of new retail holidays and increased spending on pets, the eight IT-focused trends are:

AutoZone knows that driving experience and customer experience both depend on a well-built frame.

Thus AutoZone is turning to AT&T to provide the chassis for a seamless front- and back-end retail experience. AT&T will provide a suite of mobile and broadband solutions for its U.S. stores, call centers, and back-end offices that deliver voice, Internet and mobility solutions.

The massive consumer technology show known as CES is underway in Las Vegas and retailers in attendance will trolling an area of the 2.4 million-sq.-ft. show floor called Eureka Park in hopes of finding the next big thing.

Specialty outdoor retailer The North Face is engaging its nature-oriented online customers in a very down-to-earth way.

The North Face is launching a new interactive online shopping experience. Using the IBM Watson artificial intelligence platform and Fluid XPS intuitive recommendation engine, customers can now use natural conversation as they shop online to receive personalized outerwear recommendations.

The Amazon Echo smart home device represents a potential threat to Amazon’s competitors, but sales are sales.

Amazon Echo will be available in more than 3,000 stores around the country in time for the holiday shopping season. Select locations of ABT, BJ’s Wholesale Club, The Home Depot, Staples, Sears, Brookstone, RadioShack, Fred Meyer, Fry’s, Hhgregg, P.C. Richard & Son, and R.C. Wiley will offer Echo.

E-commerce platform provider Demandware has released its annual list of retail predictions for 2016, and many of them center on how machines will continue taking over tasks once done by people.

Out of the nine trends Demandware identifies, four are related to growing IT automation: machine learning driving voice-based intelligence assistants, in-store payment evolving dramatically, data-driven decision marketing replacing gut instinct, and last-mile fulfillment providers driving instant gratification.

Amazon.com just picked up an improved rival in the burgeoning home shopping button market, which it provided mainstream attention with the launch of its Dash remote ordering device earlier this year.

San Jose-based technology vendor Hiku just launched version 2 of its eponymous shopping button tool. Ironically, Hiku actually released version 1 of the button shortly before Amazon launched its Dash button, but was overshadowed.

Apple TV reportedly has a formidable new rival in the emerging channel of TV commerce.

According to GeekWire, Amazon is providing direct purchase capabilities through its Fire TV devices, without fanfare. A pilot has been underway for about two weeks, with sources indicating performance so far has exceeded expectations.

The pilot allows Fire TV and Fire TV stick users to directly browse and purchase items including Hershey’s candy, FitBit personal fitness devices, and Mattel toys from banner ads on the TV screen.

Apple TV reportedly has a formidable new rival in the emerging channel of TV commerce.

According to GeekWire, Amazon is providing direct purchase capabilities through its Fire TV devices, without fanfare. A pilot has been underway for about two weeks, with sources indicating performance so far has exceeded expectations.