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Survey: Consumers want retailers to integrate channels
Montreal -- More than 80% of U.S consumers more likely to become loyal customers to retailers that provide an integrated experience across channels, according to a study by Hybris, a multichannel commerce and communication software provider. In other findings, high shipping costs are the biggest deterrent to online purchases, while easy navigation and simple checkout are the biggest factors influencing purchases.
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Brookstone launches free shipping on orders over $99
Merrimack, N.H. -- Brookstone has introduced automatic free shipping on all orders over $99 through Brookstone.com.
Orders less than $99 will automatically ship for a flat rate of $4.99. Brookstone has also extended its customer care center hours to provide longer customer support hours and round-the-clock catalog ordering by phone.