ARTICLES BY THIS AUTHOR

• 2/1/2023

  These two factors are key to satisfactory online customer help

  Customers seeking assistance are looking for two specific features in their experience.

  Dan Berthiaume

  
• 2/1/2023

  Gap Inc. to outsource its supply chain platform to small- to-mid-sized businesses

  Gap Inc. has entered into a partnership with a subsidiary of UPS to open its fulfillment centers to small-to-mid-sized businesses.

  Dan Berthiaume

  
• 2/1/2023

  CSA Exclusive: Kroger Precision Marketing VP of media strategy

  The Kroger Co. is keeping the capabilities of its retail media network current with consumer and technology trends.

  Dan Berthiaume

  
• 2/1/2023

  Kroger expands fast delivery model to South Florida

  The Kroger Co. is opening of a new spoke facility in South Florida.

  Dan Berthiaume

  
• 1/31/2023

  Cole Haan begins enterprise transformation at the POS

  Cole Haan is deploying a new, open enterprise architecture.

  Dan Berthiaume

  
• 1/31/2023

  CSA Exclusive: Delivery drivers prefer these employers

  A new survey released exclusively to Chain Store Age reveals the delivery and food delivery companies most popular with drivers.

  Dan Berthiaume

  
• 1/31/2023

  Instacart supports new shoppable CPG ad campaign

  Instacart is launching its first major CPG co-marketing campaign with new shoppable TV commercials featuring a well-known beer brand.

  Dan Berthiaume

  
• 1/31/2023

  Here’s why last-mile delivery is so expensive

  A variety of factors drive the high cost of last-mile delivery, and retailers plan to do something about it.

  Dan Berthiaume

  
• 1/31/2023

  Giant Eagle seeks to transform category management

  Giant Eagle Inc. aims to improve customer experience through strategic category management improvement.

  Dan Berthiaume

  
• 1/30/2023

  JD Sports security breach exposes info of 10 million customers

  A global British athletic retailer was hit by a major cyberattack between 2018 and 2020.

  Dan Berthiaume