Dan Berthiaume

Dan Berthiaume

Senior Editor, Technology

Author Profile

Dan Berthiaume is senior editor, technology, at Chain Store Age. He is a recognized expert on retail technology and is well versed in all things tech, having covered the space since 1998.

Dan’s “Retail Insights” technology column was recognized by the prestigious Eddie & Ozzie Awards. He has been quoted and interviewed by a variety of publications and news sites, including CNBC, and has served as a moderator and session host at numerous industry events.

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ARTICLES BY THIS AUTHOR

2/16/2023
Amazon eliminates shopping user experience research team
The Amazon Shopping organization has laid off its entire user experience research staff.

Dan Berthiaume
2/16/2023
Exclusive Q&A: Carrefour Italy understands its in-store shoppers — here’s how
The Italian division of France-based global retail giant Carrefour is analyzing store customer behavior at a granular level.

Dan Berthiaume
2/16/2023
Japanese beauty brand Tatcha brings ‘forest bathing’ to metaverse
The new Tatcha online store immerses customers in a virtual outdoor environment, with a complementary physical pop-up.

Dan Berthiaume
2/16/2023
ChatGPT is coming – what it means for your enterprise
A new artificial intelligence (AI) platform holds the potential to transform retail.

Dan Berthiaume
2/15/2023
Survey: Retailers fail to meet online customer search expectations
There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering.

Dan Berthiaume
2/15/2023
How does AI affect customer behavior?
A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots.

Dan Berthiaume
2/15/2023
Here’s what customers want from online grocery shopping experiences
A large majority of surveyed consumers agree on a few key aspects of online grocery shopping they consider important.

Dan Berthiaume
2/15/2023
The Fresh Market combines live shopping, ad targeting
The Fresh Market is enabling CPG companies to run ads during its shoppable live videos.

Dan Berthiaume
2/15/2023
Pacsun launches new metaverse experience on popular gaming platform
Pacsun is offering a second immersive virtual environment on the Roblox digital gaming platform.

Dan Berthiaume
2/14/2023
Martha Stewart launches immersive shopping experience on Amazon
A lifestyle icon is opening a dedicated brand store on a leading e-commerce platform.

Dan Berthiaume
2/14/2023
Michaels offers new credit card tied to rewards program
The Michaels Companies Inc. is expanding its recently updated rewards offering with a new branded credit card.

Dan Berthiaume
2/14/2023
Instagram to end livestream shopping
Any retailer that wants to sell products on Instagram via livestream video needs to act quickly.

Dan Berthiaume