Uno Pizzeria unifies data management at POS
Uno Pizzeria & Grill is obtaining a centralized view of customer engagement across its entire restaurant footprint.
The fast casual pizza chain is leveraging the Oracle Micros Simphony Cloud POS platform to collect and analyze data including order and delivery history and loyalty rewards, as well as store operations. Equipped with expanded insight into its customers' changing needs, Unos has identfied popular food items to improve its menu offering.
In addition, Unos has also been able to streamline customer-facing and back-of-house store operations by quickly plugging third-party applications into Simphony. These include new mobile ordering and contactless payment options for curbside and pay-at-the-table transactions.
According to Unos, it has increased sales by simplifying the third-party order fulfillment process across online delivery partners including DoorDash and GrubHub, as well as accommodating room service orders at its new in-hotel locations.
"We needed to become more agile as we continue to add new full-service restaurants to our portfolio, roll out smaller stores with a simplified menu, and integrate our kitchens into hotel locations," said Regina Jerome, senior VP of IT, Uno Pizzeria & Grill. "To achieve our goals, we needed a true enterprise solution that could accommodate our needs. In Micros Simphony we found a modern digital transaction platform that offers real-time comprehensive business analytics that help us run our business better."
"With Micros Simphony, Unos has a digital transaction platform that can scale and adjust with them as they expand and deliver new concepts to market," said Simon de Montfort Walker, senior VP and GM of Oracle Food and Beverage. "And since all of the implementations run on the cloud in a common data environment, the company can easily review the performance of each location on a centralized dashboard, down to an individual menu item. This is invaluable to understanding what is working and being able to make fast, data-based decisions to better serve their customers, employees, and the bottom line."
Based in Boston, Uno Restaurant Holdings Corporation includes approximately 80 company-owned and franchised Uno Pizzeria and Grill and Pizzeria Uno restaurants located in 18 states, as well as the District of Columbia, India, and Saudi Arabia.
BurgerFi enhances store experience, pricing with cloud-based POS
In another recent Micros deployment in the fast casual sector, BurgerFi is leveraging the Oracle Micros Simphony Cloud POS solution as a restaurant hub. BurgerFi is implementing new technologies on the platform such as customized tablets, contactless payments, and tabletop and kiosk ordering to enhance its in-store dining experience. Utilizing the platform’s enterprise restaurant management capabilities, the burger chain is also simplifying business operations across in-store and online ordering functions.