Dan Berthiaume

Senior Editor, Technology
Send a Message

Author Profile

Dan Berthiaume is a recognized expert on retail technology, having covered the space since 1999. He has been interviewed on National Public Radio and Coffee Break with Game Changers, and quoted in a variety of publications. Dan also has served as a moderator and panelist at numerous industry events.  




DoorDash adds new payment option for restaurant orders

A digital delivery platform is offering a manual payment process for its white label fulfillment service.

Yesway analyzes loyalty data to increase wallet share

Yesway is activating customer loyalty data in real time.

SpartanNash taps company exec as new legal chief

SpartanNash is turning internally for its new chief legal officer.

Four key trends in customer experience

A new study reveals four strategies retailers can follow to help ensure they deliver a top-quality customer experience.

Amazon to enact new round of 9,000 job cuts

Amazon is ramping up its efforts to trim headcount as the e-tail giant faces a softening consumer marketplace.

New CEO takes reins at Starbucks – 12 days early

Starbucks is wasting no time with its CEO transition.

Report: TikTok may be considering Walmart/Oracle deal again

Faced with a possible ban in the U.S., TikTok is reportedly taking a new look at creating a separate U.S. operation that would include Walmart and Oracle.

Walmart’s delivery operation — by the numbers

Last year was a busy one for Walmart's ever-expanding delivery operation.

Consumer views on customer service automation vary by generation

Boomer and Gen Z shoppers have very different opinions about automated customer service experiences.

Suit claims Amazon broke New York privacy laws with Amazon Go tech

Amazon is being sued for allegedly using biometric recognition technology without informing customers at its Amazon Go convenience stores located in New York.