Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 11/1/2026
Q&A with legal expert on proposed NYC customer service chatbot law
New York City may pass legislation imposing guardrails on automated customer service agents, with consequences for retailers there using the technology. - 10/29/2026
eBay to debut livestream auto sales with gaming-inspired classic cars
eBay is introducing the automotive category on its eBay Live platform and kicking things off with four legendary models familiar to video game fans. - 10/29/2026
Estee Lauder expands Microsoft AI partnership
Estee Lauder is building on an existing artificial intelligence collaboration with Microsoft to connect its data across all brands, regions and channels. - 10/29/2026
Walmart commits $6 billion to supply chain automation
Walmart Inc. is undertaking a multi-billion-dollar expansion of its effort to improve supply chain performance with a longstanding partner. - 10/29/2026
Retail Technology News: October update
Retailers in October 2026 focused technology efforts in areas including voice-activated shopping, hiring, and finding items on store shelves. - 10/29/2026
How the DoorDash-Instacart merger will impact online delivery
DoorDash has agreed to acquire Instacart, and the online delivery space will never be the same. - 10/29/2026
Walmart launches paid membership program in Mexico with expanded benefits
Walmart has made its paid membership program available to consumers in Mexico, adding new benefits. - 10/28/2026
FTC to study price data of companies including Walmart, Target, DoorDash
The Federal Trade Commission has ordered nine major food delivery providers, rideshare platforms and airlines to provide detailed information on how they set prices. - 10/28/2026
Best Buy launches ‘Open More’ holiday campaign with creators, football
Best Buy Co. Inc. is including content creators and America’s most popular sport in its 2026 holiday promotional campaign, with the theme of “Open More.” - 10/28/2026
Amazon adds more than 100 functions to Alexa for Shopping
Amazon continues expanding the capabilities of its "Alexa for Shopping" feature on its app and website. - 10/28/2026
Adobe: AI e-commerce traffic soars in September
Artificial intelligence-generated visits to U.S. online retail sites significantly outperformed non-AI visits in September. - 10/28/2026
DoorDash acquires Instacart for $17 billion
DoorDash and Instacart are going from rivals to sister companies in a mega-deal that creates a grocery and restaurant delivery giant.
