Dan Berthiaume

Senior Editor, Technology
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Dan Berthiaume is a recognized expert on retail technology, having covered the space since 1999. He has been interviewed on National Public Radio and Coffee Break with Game Changers, and quoted in a variety of publications. Dan also has served as a moderator and panelist at numerous industry events.  




Amazon to enact new round of 9,000 job cuts

Amazon is ramping up its efforts to trim headcount as the e-tail giant faces a softening consumer marketplace.

New CEO takes reins at Starbucks – 12 days early

Starbucks is wasting no time with its CEO transition.

Report: TikTok may be considering Walmart/Oracle deal again

Faced with a possible ban in the U.S., TikTok is reportedly taking a new look at creating a separate U.S. operation that would include Walmart and Oracle.

Walmart’s delivery operation — by the numbers

Last year was a busy one for Walmart's ever-expanding delivery operation.

Consumer views on customer service automation vary by generation

Boomer and Gen Z shoppers have very different opinions about automated customer service experiences.

Suit claims Amazon broke New York privacy laws with Amazon Go tech

Amazon is being sued for allegedly using biometric recognition technology without informing customers at its Amazon Go convenience stores located in New York.

The human touch – delivered via technology

Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale.

Study: U.S. data breaches rise 83% from 2020-2022

Digital fraud is on the rise at steep rates.

Ulta Beauty shifts e-commerce site to cloud foundation

The nation’s largest beauty retailer is transforming its digital retail operation with Google Cloud technology and services.

Report: U.S. threatens TikTok ban unless Chinese owner divests

The U.S. government is reportedly stepping up pressure on TikTok to cut any possible ties to the Chinese government.