Dan Berthiaume

Dan Berthiaume

Senior Editor, Technology

Author Profile

Dan Berthiaume is senior editor, technology, at Chain Store Age. He is a recognized expert on retail technology and is well versed in all things tech, having covered the space since 1998.

Dan’s “Retail Insights” technology column was recognized by the prestigious Eddie & Ozzie Awards. He has been quoted and interviewed by a variety of publications and news sites, including CNBC, and has served as a moderator and session host at numerous industry events.

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ARTICLES BY THIS AUTHOR

5/27/2026
CVS Health streamlines healthcare call center interactions
CVS Health is leveraging Salesforce artificial intelligence technology across the call centers of multiple healthcare businesses.

Dan Berthiaume
5/27/2026
Walmart streamlines offsite advertising for retail media network members
Walmart’s retail media network is making it easier for advertising partners to target customers on other platforms – and measure the results.

Dan Berthiaume
5/27/2026
Dollar Tree expands delivery options with DoorDash
A leading discount retailer is adding another on-demand delivery platform to its roster.

Dan Berthiaume
5/26/2026
Here’s how SNAP restrictions are changing consumer spending
Cutbacks and waivers in the Supplemental Nutrition Assistance Benefits (SNAP)/Electronic Benefits Transfer (EBT) program are impacting shopper behavior.

Dan Berthiaume
5/26/2026
Kate Spade debuts Amazon Alexa conversational AI tool
Kate Spade New York is leveraging a new solution that puts Amazon Alexa conversational shopping capabilities in the hands of other retailers.

Dan Berthiaume
5/26/2026
Ulta Beauty teams with D.C. Studios in omnichannel ‘Supergirl’ promo
The nation’s largest beauty retailer will run a promotional campaign tied into the upcoming ‘Supergirl’ film across digital and physical channels.

Dan Berthiaume
5/26/2026
JCPenney parent Catalyst Brands enters humanoid robot partnership
The parent company of JCPenney and licensee of Aéropostale, Brooks Brothers and other brands is teaming with a humanoid robot developer to automate supply chain tasks.

Dan Berthiaume
5/25/2026
EXCLUSIVE: The most challenging inventory issues are…
A new survey identifies several key challenges facing inventory management professionals.

Dan Berthiaume
5/21/2026
Dick’s Sporting Goods rolling out Agentic AI 'coaches' in June
The nation’s largest sporting goods retailer will soon deliver immersive conversational experiences to customers via its mobile app.

Dan Berthiaume
5/21/2026
The Paper Store deploys custom beverage dispensers in stores
A specialty gift retailer is linking its stores to a connected beverage platform in an effort to improve the brick-and-mortar shopping experience.

Dan Berthiaume