Dan Berthiaume

Dan Berthiaume

Senior Editor, Technology

Author Profile

Dan Berthiaume is senior editor, technology, at Chain Store Age. He is a recognized expert on retail technology and is well versed in all things tech, having covered the space since 1998.

Dan’s “Retail Insights” technology column was recognized by the prestigious Eddie & Ozzie Awards. He has been quoted and interviewed by a variety of publications and news sites, including CNBC, and has served as a moderator and session host at numerous industry events.

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ARTICLES BY THIS AUTHOR

11/3/2026
Q&A: Orangetheory Fitness franchisee analyzes customer communications
A Georgia Orangetheory Fitness franchise location is leveraging agentic voice technology to streamline the analysis of customer communications across channels.

Dan Berthiaume
11/3/2026
Marks & Spencer digitalizes store-level product management
Marks & Spencer is building on its efforts to streamline and enhance store operations.

Dan Berthiaume
11/3/2026
Amazon offers direct AI connector to third-party retailers
Amazon is streamlining retailer access to its Shop Direct product discovery program and Alexa for Shopping agentic customer assistant.

Dan Berthiaume
11/2/2026
Q&A: Helzberg Diamonds streamlines store performance tracking
Helzberg Diamonds is automating the detection and notification of store operations issues before they become major problems.

Dan Berthiaume
11/2/2026
Rural King refreshes rewards program
Family-owned rural lifestyle retailer Rural King is enhancing its rewards offering with exclusive savings, special offers and everyday benefits.

Dan Berthiaume
11/2/2026
Accenture: Here’s what Black Friday/Cyber Monday shoppers want
New Accenture data reveals who plans on shopping Black Friday/Cyber Monday, how they will shop and what will drive purchases.

Dan Berthiaume
11/2/2026
DoorDash offers holiday hub, Black Friday deals, membership discounts
DoorDash is providing several perks for holiday shoppers, including a special offer for members of the DashPass paid subscription program.

Dan Berthiaume
11/1/2026
Rent the Runway curates luxury handbags for loyalty members
Rent the Runway Inc. has a new exclusive collection for participants in its Icon membership program.

Dan Berthiaume
11/1/2026
Grocery/entertainment complex Seed to Table offers interactive hologram
Seed to Table is greeting customers with a seven-foot hologram and an immersive shopping experience.

Dan Berthiaume
11/1/2026
Walmart adds new AI shopping features in time for holidays
Walmart is unveiling six new capabilities of its “Sparky” artificial intelligence shopping agent just as the holiday shopping season kicks off.

Dan Berthiaume
11/1/2026
Ahold Delhaize USA modernizes store operations
Ahold Delhaize USA is launching a major store technology upgrade with a new POS implementation.

Dan Berthiaume
11/1/2026
Cyberattack hits grocery freezers in seven European countries
Hackers have once again caused supermarket retailers in Europe to lose millions of dollars by manipulating freezer temperatures.

Dan Berthiaume