TECHNOLOGY

Urban Outfitters links contact center staffing to customer needs
Urban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations.
Stop & Shop, P&G launch ‘homegating’ page in time for Super Bowl
A Northeast grocer and a CPG giant are virtually reaching out to consumers looking for products and ideas for their at-home Super Bowl celebrations.

Nike turns NYC store into virtual adventure zone

Nike is providing shoppers with an augmented reality-based outdoor challenge – within the four walls of its “House of Innovation” store in Paris, France.
Midwest grocer personalizes shopper rewards

Coborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers.
Amazon goes on offense against controversial products, content

Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items.
Shipt offers one-time shopper bonuses of up to $500

A Target-owned online delivery platform is rewarding shoppers who stayed busy little elves during the 2020 holiday season.
Walmart perks up Coke promotion with drones

Walmart is continuing to expand its usage of drone delivery in a new partnership with Coca-Cola.
Next-gen Kroger fulfillment center will rise in Phoenix

The Kroger Co. is following through on a pledge to build a leading-edge automated warehouse facility in the Southwest region.
Instacart to lay off more than 1,800 as part of curbside changes

Instacart is introducing two new models for its Instacart Pickup curbside service, and will eliminate close to 2,000 in-store shopper positions as a result.
CSA Exclusive: EY sees permanent shifts in consumer behavior

Jeff Orshell, EY Americas consumer retail leader, recently shared his thoughts on how retail will continue evolving in 2021 and beyond, as the COVID-19 pandemic begins to subside.