Instacart to lay off more than 1,800 as part of curbside changesInstacart is introducing two new models for its Instacart Pickup curbside service, and will eliminate close to 2,000 in-store shopper positions as a result. CSA Exclusive: EY sees permanent shifts in consumer behaviorJeff Orshell, EY Americas consumer retail leader, recently shared his thoughts on how retail will continue evolving in 2021 and beyond, as the COVID-19 pandemic begins to subside. Survey: Online customer service misses the mark Retailers are frustrating online shoppers with their customer service efforts, at their own risk. This is not your father’s retail fulfillment center Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model. Athleta expands assortment of extended sizing A specialty apparel retailer is making 70% of its spring 2021 collection available in extended sizes. NRF reworks its Big Show due to site unavailability The National Retail Federation has announced changes to the second phase of its 2021 Big Show. PepsiCo Q&A: CPG companies must digitally connect with customers PepsiCo and other CPG brands are finding opportunity in the COVID-19 crisis to increase digital sales through omnichannel engagement. Retailers plan investments in e-commerce amid sharp growth A new survey of retailers indicates they will substantially increase spending on e-commerce initiatives during 2021 as COVID-19 drives consumers online. Fleet Farm reaps harvest of pricing data A Midwest retailer that sells a little bit of everything is keeping tabs on competitor prices with a machine learning (ML) platform. Study: Most mobile fraud comes from this platform The leading mobile device platform is not the preferred choice of digital fraudsters. First Previous 728 729 730 731 732 Next Last
