Rent-A-Center stores offering ‘threshold deliveries’ in response to COVID-19

Rent-A-Center is altering how it fulfills online orders and limiting in-store shoppers.

The rent-to-own retailer is now providing “threshold deliveries,” dropping off merchandise at the customer’s front door. Although delivery personnel will not enter customer homes and in-house installations are suspended until further notice, Rent-A-Center says it will work closely with customers in making arrangements to get the product inside their home.

Rent-A-Center is also offering curbside pickup for laptops, smartphones, or any product that can fit in a car. Customers can call when they arrive at the store and an associate will bring it out to them while following social distancing regulations. Product service and repairs are still available with every agreement, with front door pickup. 

Customers can shop and complete rental agreements online and them set up payments (including automatic payment plans) via website, mobile app, or by calling their local store. Curbside payments are also available.

In all cases, Rent-A-Center says associates will use disinfectant wipes to disinfect merchandise. They will also use hand sanitizer or wash their hands before and after handling products.

In stores, Rent-A-Center is limiting the number of customers in stores to one at a time. Customers are asked to contact a store before visiting. The retailer will provide store associates who need time off to take care of family matters and personal concerns with options, and employees who have contracted COVID-19 will receive 10 days of paid time off in addition to their already provided paid time off benefits.