Dolly is temporarily changing how its drivers perform deliveries and interact with customers.
In response to the COVID-19 pandemic and state and federal social distancing recommendations, Dolly is enabling customers to use the messaging feature in its app to provide upfront information to drivers/installers before they arrive for a task, decreasing time spent together and unnecessary interactions.
Dolly is a last-mile delivery and installation platform whose retail clients include The Container Store. Other precautions the company is taking include avoiding skin-to-skin contact and keeping distance between delivery personnel and customers, having personnel wear work gloves at all times and disinfect their tools, supplies, and moving equipment daily, disinfect their tools, supplies, and moving equipment daily.
In addition to these new safety protocols, Dolly has created a new service level called No Contact Service in response to COVID-19. After entering their moving and delivery details, Dolly will provide customers a guaranteed price. On the price screen, customers will see two options: Standard Service and No Contact Service.
If customers choose No Contact Service, personnel will load, transport, and drop off in a pre-arranged location outside of the home, like a garage, porch, or building lobby. Furthermore, customers are asked not to book delivery services if they are sick or showing symptoms, and personnel are asked get to a safe space and call the company’s support team if they are worried about their health and safety.