Customer service can make or break brand loyaltyA new survey reveals how customer service can influence consumers to stay with – or abandon – a brand. Study: Quarter of online adults shop digitally on daily basisDaily shopping online has skyrocketed by 380% in the last six years. Exclusive Q&A: Ollie’s Bargain Outlet digitally drives store traffic Ollie’s Bargain Outlet is expanding a successful pilot of using mobile and social media technology to boost store engagement and sales. Direct-to-consumer retailers innovate – in-store and online The direct-to-consumer (DTC) vertical is producing some interesting technology deployments that transform operations across channels. Salesforce: Generative AI will help drive holiday sales Holiday shopping won’t start for a few months, but Salesforce has released five seasonal shopping predictions. Walmart opens second next-gen fulfillment center Walmart’s largest fulfillment center to date is also its latest high-tech facility. Walmart expands retail media network reach with partnerships Walmart is collaborating with several social and streaming companies to extend the reach of its Walmart Connect closed-loop media business. Exclusive Q&A: Zenni sees bright future for AI in DTC retail Direct-to-consumer eyewear retailer Zenni is actively adopting advanced AI technology to optimize its digital shopping experience. Newegg automates website content review with AI Newegg Commerce Inc. is leveraging artificial intelligence (AI) for product description quality assurance. Google provides virtual try-on with generative AI Google is expanding its generative AI-based shopping experience to include virtual try-on for apparel. First Previous 385 386 387 388 389 Next Last
