Fast-casual chain WaBa Grill transforms network infrastructure
WaBa Grill Franchise is creating a standard solution framework that can be replicated by franchisees.
Expanding from its West Coast base across the country, the Anaheim Hills, Calif.-based fast-casual restaurant retailer is seeking to provide franchisees with a technology infrastructure offering predictable implementation timelines and costs. WaBa Grill also wants to be able to quickly and easily roll out new customer initiatives.
To achieve these goals, the company is deploying the Interface Systems Restaurant Network-Technology-in-a-Box solution in more than 190 franchise locations.
The platform includes PCI-compliant network boxes that feature purpose-built network and VoIP routers, firewall devices, WiFi access points, and switches, with 4G LTE wireless WAN backup. This solution also enables WaBa franchises to eliminate network downtime.
To support the rollout, Interface also developed a customized WaBa-branded microsite for new franchise operators, as well as a suite of online resources such as best practices for installation guides for franchisees. As a result of this deployment, WaBa say it has improved employee productivity, is able to deploy new devices and applications more easily, and offers its customers consistent voice support at all locations.
“Negotiating internet connectivity contracts with multiple providers was a persistent challenge for our franchise operators,” said Adam Kinsinger, director of IT, WaBa Grill. “Our previous network service providers required employees at the location to troubleshoot hardware issues, a task they aren’t trained for. We realized that franchisees deserved a better solution and that’s when we decided to look for a managed service provider with innovative solutions.
“Interface’s network and voice solution template is secure and scalable and makes it easy for our franchisees to take advantage of all the great technology with minimal effort,” said Kinsinger.
The Captain’s Boil supports franchisees with enterprise technology
Based in Toronto, Canada, The Captain’s Boil operates over 20 franchised casual dining seafood restaurants. The company is expanding its franchise operations into the U.S. in Georgia.
To help support international growth, The Captain’s Boil uses a full suite of Givex Information Technology Group solutions in its restaurants, including POS, kitchen display, gift card, loyalty, and inventory control systems, as well as an online ordering app. The Captain’s Boil also pivoted its business by reinforcing its takeout/delivery platforms with Givex technology.