Data & Analytics

In a relatively short space of time, the retail industry has been turned on its head. Not that long ago, retailers would decide which goods they would stock, how much they would price each item, and which locations would sell which goods. Today, consumers are calling the shots. The smartphone has become like a store in a pocket and consumers use them to quickly find the exact item they want and compare prices to get the best deal. Depending on what is more convenient for them, they can arrange for home delivery or click-and-collect.

PayPal is helping U.S. customers and retailers with a new shipping perk.

The payment services platform is expanding Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases, to the U.S.

No matter how good a retailer’s seamless experience is, without the correct product it falls apart.

Sears Holding Corp. is trying to ensure the right products are picked for the right customers with new Honeywell Vocollect voice-directed picking solutions. The retailer is working with Speech Interface Design (SID) to implement the solutions in two of its regional specialty distribution centers (RSCs) and its largest retail distribution center (RDC) in the coming months.

Retailers are keeping up with omnichannel consumer demand behind the scenes.

According to a new survey of distribution center operators from Honeywell and YouGov, nearly nine in 10 distribution center operators expect to adopt new mobile devices and voice-direction technology in the next five years to meet omnichannel consumer expectations of faster, more accurate delivery.

Instacart is taking a step beyond partnering with specific retailers to provide same-day grocery deliveries.

The online delivery platform is partnering with food-focused social network Allrecipes to deliver fresh ingredients from Allrecipes’ highest-rated, most popular recipes on-demand. With the click of a button, consumers can add all necessary ingredients from Allrecipes meals and have them delivered straight to their doorstep in as little as one hour.

Domino’s Pizza is not satisfied with just improving the quality of its pizza.

A few years after a successful marketing campaign where it focused on making a better pizza, Domino’s is now focusing on making a better store network.

Simple physical packaging doesn’t cut it for today’s omnichannel consumer.

Although 85% of U.S. adult shoppers say reading a product package helps them make in-store purchase decisions, 78% have wanted additional information about a product after reading a product's package, according to a new Harris Poll commissioned by Digimarc Corp.

Social commerce is finally here.

Various retailers and social media platforms have been experimenting with letting consumers make purchases directly from social networks for some time. But in the past few weeks a flurry of new and expanded social commerce options have been introduced.