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Data & Analytics

  • Bluemercury’s search for exceptionalism

    Sephora and Ulta are successful retailers in their own right, but Bluemercury founder Barry Beck wants to chart a different growth path for the company Macy’s acquired earlier this year.

    When Macy’s announced in February it was buying beauty retailer Bluemercury, a lot of watchers wondered what the little-known niche retailer could offer the nation’s second largest department store chain. The answer to that question lies in something the founder of Bluemercury calls “exceptionalism.”

  • Study: E-commerce keeps growing

    The retail revolution may not be televised, but it will be digitized.

    The new Q3 E-commerce Pulse from predictive analytics platform provider Custora shows that e-commerce revenue grew a healthy 11.8% year-over-year in third quarter 2015. E-commerce transactions rose an almost identical 11.6%.

    Mobile continued to grow in significance as a channel for e-commerce in the quarter. Phones and tablets made up a combined 28.7% of e-commerce transactions, up from 23.1% of orders during the same time the prior year.

  • Chip and PIN gains influential supporter

    The National Retail Federation and the Retail Industry Leaders Association are aligned with the nation’s top law enforcement agency in an effort to ensure consumers have access to the most secure payment methods.

    The FBI has released an official advisory warning consumers that EMV-compliant cards are still vulnerable to fraud and PIN authentication is the best means to prevent personal data theft. According to the FBI. EMV cards can still be counterfeited with stolen card data obtained on the black market.

  • Raiders tackle retail communications networking

    The Oakland Raiders professional football team needs to communicate more than plays and formations.

    The Raiders operate 12 Raider Image retail stores throughout California, an online store and a corresponding fulfillment center. Effective voice and data communications are critical for streamlined coordination and ideal performance in these locations.

  • Study: Millennials don’t want plastic

    Physical credit cards may be going the way of DVDs and floppy disks.

    According to new analysis from Bankrate.com cited by PayPal, 63% of millennials do not have a credit card. However, that does not mean they are abandoning credit-based purchases.

    Millennials are now the fastest growing segment of PayPal Credit shoppers, rising to 33% of the total in 2015 up from 28% in 2013. Rather than shunning credit altogether, this influential group is turning to alternative credit services to help manage their finances.

  • Biggs named Walmart CFO

    After more than two decades in top finance roles at Walmart, Charles Holley, 59, is stepping down as CFO at the world’s largest retailer.

    Succeeding Holley will be Brett Biggs, a well-rounded finance executive who joined Walmart in 2000 and has held key roles in each of the retailer’s divisions.

  • Sears Holdings makes big moves on home front

    Sears holdings has made a key acquisition to bolster its connected home effort and named a new executive to lead its home service division.

    The retailer said it hired former Best Buy executive Sean Skelley as president of its Home Services division. Skelley spent 20 years at Best Buy but most recently served as senior VP of service solutions for Asurion, global provider of device protection and support services for smartphones, tablets, consumer electronics and appliances.

  • EMV not a panacea for online fraud

    Here is the bottom line: EMV compliance protects against certain types of fraud but not all types.

    Yes, EMV adoption will drive significant growth in online fraud. But in something that has received far less attention is the fact EMV-compliant technology can also actually help protect retailers against fraudulent e-commerce transactions.

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