Belk renews EBay Enterprise omnichannel customer service deal

Charlotte, N.C. - Belk Inc. has renewed an agreement with EBay Enterprise to provide multi-site customer support to scale with Belk’s continual growth. Belk first partnered with EBay Enterprise in 2008 with the launch of Belk.com.



Since then, Belk has increased its online business significantly and EBay Enterprise has continued to support that growth by providing customer sales and service solutions through various contact channels. EBay Enterprise ensures a consistent Belk branded experience by using proven management tools and leveraging best practices in the service center.



“We pride ourselves on providing an excellent shopping experience and unparalleled customer service,” said Ivy Chin, Belk’s senior VP of e-commerce. “EBay Enterprise has exemplified our Southern hospitality motto and has helped us drive customer satisfaction over the years.”



In addition, Allan Mayer and David Danziger have stepped down as co-chairmen of the board of American Apparel Inc. and will be replaced by board member Colleen B. Brown as chairperson. Mayer and Danziger will continue to serve as members of the board and will retain their positions as chairs of the Compensation and Audit committees, respectively.



Brown, who joined the board in August and has been serving as chair of the Nominating and Governance Committee, brings years of experience as both a chief executive and board member of publicly traded companies.