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Salesforce.com delivers Desk.com for Retail
San Francisco - Salesforce.com has delivered Desk.com for Retail, with features including new pay-as-you-go pricing, reporting tools and e-commerce integrations to transform how retailers deliver a personalized service experience to every customer. The new Desk.com for Retail includes snapshot reports of cases coming in from distributors and manufacturers, as well as one-click integration to retail platforms such as Big Commerce and Shopify.
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NPD adjusts leadership in key growth area
Global information company NPD Group made a key organizational change to its growing home and office supplies practice.
The information provider said Lora Morsovillo, formerly president of the NPD’s office supplies practice, would assume the role of president of the home practice. Morsovillo will continue to report to Perry James, who continues to lead the firm’s hardlines sector, including home, automotive, toys, and office supplies. James also takes over direct management of office supplies from Morsovillo.