Salesforce.com delivers Desk.com for Retail

San Francisco - Salesforce.com has delivered Desk.com for Retail, with features including new pay-as-you-go pricing, reporting tools and e-commerce integrations to transform how retailers deliver a personalized service experience to every customer. The new Desk.com for Retail includes snapshot reports of cases coming in from distributors and manufacturers, as well as one-click integration to retail platforms such as Big Commerce and Shopify.



In addition, Desk.com for Retail includes new customer satisfaction (CSAT) tools to help retailers gather instant feedback on the customer service experience.