Artificial Intelligence

King of Prussia, Pa. – eBay Enterprise has helped its clients reduce average handle time and save money by using the NICE Interaction Analytics solution. eBay Enterprise processes roughly 17 million contacts per year on behalf of its retailers, across a full range of channels including phone, chat, email and social media. Its key focus is on lowering average handle time (AHT), delivering consistent, high quality service, and enhancing the consumer experience.

Neiman Marcus customers will soon be able to purchase their favorite finds via Buyable Pins on Pinterest.

The retailer announced that millions of pins on Pinterest later this month will become buyable, offering a simple and secure way for customers to buy their favorite finds. In just a few taps, on any iOS enabled device, a customer can buy the products he or she has Pinned or discovered. This service will be solely offered in the U.S. at this time.

Boca Raton, Fla. - Office Depot Inc. is launching a new free Office Depot app for Apple Watch. Features include: voice-activated search for products, an ink and toner finder, and an Office Depot and OfficeMax retail store locator.

The new app also provides voice-activated product search, ink level checks of Wifi-enabled HP computers, and daily deals.

Office Depot's focus on "innovation retailing" is getting a major boost with the retailer's launch of an app for the Apple Watch.

The company says the app will feature voice-activated search for products, an ink and toner finder, and an Office Depot and OfficeMax retail store locator.

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Brian Ley of BiddRocket.

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San Francisco - Westfield San Francisco Centre has enlisted RetailNext Inc., a provider of retail analytics for brick-and-mortar stores, to provide in-store retail analytics technologies and services for Bespoke, its new retail-technology hub. Bespoke is made up of tech demonstration, coworking and event spaces.

Hot home furnishings retailer Wayfair has outgrown its chief technology officer, who also happens to be one of the company's co-founders.

So the retailer has hired Jeremy Delinsky to be the company’s new chief technology officer.

Delinsky joins Wayfair with more than a decade of leadership experience, formerly serving as CTO and, most recently, chief product officer (CPO) at athenahealth. Delinsky will report directly to Steve Conine, Wayfair’s co-founder and co-chairman. 

Boston -- Online home furnishings and décor retailer Wayfair announced that Jeremy Delinsky has joined the company’s leadership team as chief technology officer.

Delinsky joins Wayfair with more than a decade of leadership experience, formerly serving as CTO and, most recently, chief product officer at athenahealth. Delinsky will report directly to Steve Conine, Wayfair’s co-founder and co-chairman.