Artificial Intelligence

By Tom Friedman, [email protected]

OAK BROOK, Ill. — J.C. Penney is donating a 5,500-square-foot center in the North Riverside Park Mall in North Riverside, Illinois to assist efforts of the Cook County Regional Organized Crime Task Force in combating retail organized crime. The center will house law enforcement offices for various police departments, government agencies and retailers for the purpose of hands-on training and collaboration.

OAK BROOK, Ill. — J.C. Penney has announced plans to donate a 5,500-sq.-ft. center in the North Riverside Park Mall in North Riverside, Ill., to assist efforts of the Cook County Regional Organized Crime Task Force in combating retail organized crime. 

The center will house law enforcement offices for various police departments, government agencies and retailers for the purpose of hands-on training and collaboration.

Walmart.com is already a large, fast growing and dynamic organization, but global e-commerce president and CEO Neil Ashe is intent on executing an integrated vision of commerce that no one else has — or can.
 

While the mobile phone serves as a lens to a personalized store experience, moving forward, wearable technologies like Google Glass will take in-store personalization to the next level, Steve Arthur, head of retail industry for Google, told attendees at  the Retailer Roundtable event, sponsored by digital gifting platform provider CashStar. Arthur cautioned that retailers must realize they must deliver consumers the experience they need, rather than what they want, and be prepared for a post-PC world. 

Pittsburgh – American Eagle is opening what it calls a “progressive technology” office in San Francisco. The almost 10,000-squ.-ft. office, located at 49 Stevenson Street, will offer a space for engineers, designers and digital marketing teams to work on American Eagle’s omni-channel initiatives.

Seoul, South Korea – South Korean home shopping retailer NS Shopping is deploying mobile and analytics solutions from IBM to improve its omni-channel customer experience and relationship management.

NS Shopping currently sells its merchandise via television, catalogues and online, and will use IBM Smarter Commerce technology to integrate mobile and social channels into its retail environment.

Dallas – The market for social CRM software, or technology that allows retailers to perform activities such as social monitoring, social listening, social management and social measurement for providing an enhanced customer experience, is set to grow exponentially in the next few years.

According to a new report from RnR Market Research, the social CRM technology market will expand from $1.91 billion in 2013 to $9.08 billion in 2018. This represents a compound annual growth rate (CAGR) of 36.5% from 2013 to 2018.

The future of multichannel commerce at Walmart will be detailed next week in the mountains of Colorado where the retailer’s two top digital executives are scheduled to participate in a conference hosted by Fortune.

The exclusive — and sold out — three day event held at the Aspen Institute and will feature Neil Ashe, president and CEO of Walmart Global eCommerce and Karenann Terrell, EVP and chief information officer, discussing the topic of, “How does technology fuel the success of both on-and offline at the world’s largest retailer.”

DropShip Commerce, a provider of distributed supply chain management solutions to mid-market retailers, appointed of Scott Lemon as VP of technology.

Lemon will oversee the firm’s software as a service-based, on-demand platform to help retailers and manufacturers use the virtual supply chain to be more responsive to consumer demand in the age of e-commerce.