Artificial Intelligence

As digital commerce forces brick-and-mortar stores to innovate, industry experts share their views on the future of physical retail.

From department stores to discounters to home improvement chains, nearly all retailers are engaged in the same game: trying to imagine what stores of the future will look like in an increasingly digitized world.

Menswear retailer bullish on Internet of Things, RFID

While most retailers continue to dip their toes in the Internet of Things waters, Thomas Pink has jumped in with both feet — and is seeing results.

The luxury menswear brand is involved in an IoT proof-of-concept test at its store on Wall Street in downtown Manhattan. Using a cloud-based IoT platform from Acuitas Digital, the retailer has the backbone it needs to seamlessly integrate networking, hardware, software and analytics solutions — all necessary pieces to digitize the physical store.

What will the stores of the future be like? It’s certainly not a new question, but it’s one that seems to have taken on increased urgency as the shift to digital continues and retailers, some of them under siege from more nimble online competitors, wrestle with how to ensure their stores remain relevant going forward. It’s also a question that is sure to be top of mind for the shopping center owners and brokers who gather at the end of May in Las Vegas for RECon, the annual retail real estate confab.

An office supplies giant is taking steps to tighten up its data security strategies.   Staples named Brett Wahlin as its chief information security officer (CISO), responsible for global enterprise-wide information, product and data security. He will report to chief technology officer Faisal Masud, who leads Staples Digital Solutions, a new organization within the company that combines its traditional IT and digital organizations.  

Amazon’s signature Dash button may be getting some competition from a rival very soon.   A patent filing by Walmart reveals that the retail giant could be developing an Internet of Things-based device that tracks how shoppers use products in their homes and then electronically reorders merchandise.  

The United Kingdom is preparing for Amazon’s newest technology hub — a lab that will focus on innovations from artificial intelligence to machine learning.   The online giant plans to open a new 60,000 sq. ft. development center in Cambridge this fall. The facility will have the capacity to employ more than 400 associates, including machine learning scientists, knowledge engineers, data scientists, mathematical modelers, speech scientists and software engineers.  

Best Buy is extending its reaching into the fast-growing smart home market by teaming up with a company that makes and installs smart devices.      The retailer and Vivint Smart Home announced a partnership, called Best Buy Smart Home powered by Vivint, whereby experts from Vivint will be placed in Best Buy stores to give shoppers advice about smart home devices and installation. The program will start rolling out this summer.   

Despite retailer efforts to deliver information, store employees still struggle to access the information needed to complete tasks.    In fact, 75% of decision makers said their employees frequently ask about procedures that are documented, and 73% indicated that critical information is scattered across many disparate locations.