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Artificial Intelligence

  • Amazon Disrupts Again: Here’s what you need to know

    Ever since the announcement of Amazon Go and its promised checkout-free shopping experience, retailers have been left wondering, “what does Amazon Go mean for the rest of retail?”   

  • Staples names former HP security exec to lead cyber-security

    An office supplies giant is taking steps to tighten up its data security strategies.   Staples named Brett Wahlin as its chief information security officer (CISO), responsible for global enterprise-wide information, product and data security. He will report to chief technology officer Faisal Masud, who leads Staples Digital Solutions, a new organization within the company that combines its traditional IT and digital organizations.  

  • Coming soon: The Walmart Dash button?

    Amazon’s signature Dash button may be getting some competition from a rival very soon.   A patent filing by Walmart reveals that the retail giant could be developing an Internet of Things-based device that tracks how shoppers use products in their homes and then electronically reorders merchandise.  

  • Amazon extends commitment to AI, drones

    The United Kingdom is preparing for Amazon’s newest technology hub — a lab that will focus on innovations from artificial intelligence to machine learning.   The online giant plans to open a new 60,000 sq. ft. development center in Cambridge this fall. The facility will have the capacity to employ more than 400 associates, including machine learning scientists, knowledge engineers, data scientists, mathematical modelers, speech scientists and software engineers.  

  • Best Buy to launch smart home service

    Best Buy is extending its reaching into the fast-growing smart home market by teaming up with a company that makes and installs smart devices.      The retailer and Vivint Smart Home announced a partnership, called Best Buy Smart Home powered by Vivint, whereby experts from Vivint will be placed in Best Buy stores to give shoppers advice about smart home devices and installation. The program will start rolling out this summer.   

  • Study: Associates complain they can’t access necessary info

    Despite retailer efforts to deliver information, store employees still struggle to access the information needed to complete tasks.    In fact, 75% of decision makers said their employees frequently ask about procedures that are documented, and 73% indicated that critical information is scattered across many disparate locations.  

  • Study: Consumers still like shopping in stores — when the experience is right

    Even in a digital age, consumers still enjoy shopping in stores — if the shopping experience meets their expectations. One of the biggest turnoffs: long lines.    That’s according to a new study from payments company Adyen, which revealed when a “preferred” shopping experience is implemented — whether it be changing how someone checks out or how they interact with sales associates — 63% of people claim they will shop more.  

  • Q&A: Online home furnishings brand goes high-touch, high-service

    Eighteen year-old online home décor and furnishings brand ATGStores.com has a new name, a new look and a new focus on personalized, one-on-one service.  
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