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Artificial Intelligence

  • ‘Alexa, pay my AmEx bill…’

    American Express cardholders are now only a voice-command away from browsing their account or paying their bill.   The credit card company is expanding its partnership with Amazon by launching its new Amex skill for Amazon Alexa. The skill brings select experiences of AmericanExpress.com and AmEx’s mobile app to Amazon’s voice service Alexa, within devices like Amazon Echo and Echo Dot.  

  • Study: Gen Z digital, decisive and drone-ready

    More than any generation before it, Gen Z has high expectations related to customer service and engagement across emerging channels.   That’s according to a new report by American Express, “Raising the Bar: How Gen Z Expectations Are Reshaping Brand Experiences.” The study, conducted by Forrester Research, surveyed 1,027 North American Gen Y (ages 23 to 37) and Gen Z consumers (ages 16 to 22).   

  • Target debuts 360° shopping

    Target Corp. is taking a cue from Hollywood to help shoppers create the living room of their dreams.   The discounter is using the same type of computer generated imagery that figures in movie blockbusters to create a 360-degree, virtual reality-like experience on its website. And it’s shoppable.   

  • Using Data, IoT to ReInvent Store Experience

    Chain Store Age recently spoke with Goro Yumiba, chairman and CEO of SATO Global Solutions, and learned how retailers can leverage Internet of Things solutions, including RFID, to bolster in-store experiences.

    How can embracing the power of data improve retailers’ business processes, growth and results?

    In today’s fast paced dynamic business environment, successful retailers must be responsive to the market and make decisions promptly. Enter the power of data.

  • Amazon Disrupts Again: Here’s what you need to know

    Ever since the announcement of Amazon Go and its promised checkout-free shopping experience, retailers have been left wondering, “what does Amazon Go mean for the rest of retail?”   

  • The Next Great Thing

    Trends offer new opportunities, responsibilities

    The next great thing isn’t a piece of tech, an improved process, a branded message, or a fast-changing business model. It’s all this — at once. The fact is the next great thing is retail itself.

    Retail lies at the convergence point of some of the most profound changes any business can experience. More, it plays out in front of customers and the rest of the world in real time. Retail brands that quickly harness new ideas by learning the details that make them work well become the winners.

  • Amazon: Breaking Down the Myths

    There’s no denying that Amazon has changed the face of retail, but there are many misconceptions about how the company actually operates. Unfortunately, these fallacies are leading many retail companies into making bad strategic business decisions as they try to duplicate Amazon’s success.

    The following is a breakdown of some myths — along with a few takeaways:

  • Better Energy Savings

    Retailers looking for dramatic energy savings at the lowest cost should think radical – and that means using an integrated design process right from the start.

    “Radically efficient buildings are, among other things, 75% more energy efficient than typical construction” said Paul Westbrook, president of RE:source consulting, at the SPECS session, “An Improved Road to Energy Savings.”

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