eCommerce

Atlanta -- Von Maur Department Stores has completed the installation of a new shipping and receiving material handling system in Von Maur's distribution center in Davenport, Iowa.

Sterling, Va. – Sixty-four percent of millennial graduates shopped at Target in the last three months, according to new data by Neustar, Inc. The real-time information services and analytics provider uncovered the buying behavior insights of recent millennial graduates and their preferences.

Some insights include:

New York -- CVS/pharmacy is aiming to attract more Hispanic customers with its new "Y Mas" stores in South Florida, and the company hopes to expand its new brand nationally.

Twelve CVS/pharmacy y mas stores in South Florida, including 11 remodeled CVS stores and one brand new store, feature a fully bilingual staff, the addition of more than 1,500 trusted Hispanic products, more competitive pricing on hundreds of products, and new services unique to a national retail pharmacy.

Seattle - Amazon.com continues tweaking its shipping policies. A week after offering free same-day delivery for members of its Amazon Prime loyalty program in select cities, the retailer is now offering all customers free shipping on lightweight items in a program called Fulfillment by Amazon Small and Light.

The eligible goods include cosmetics and mobile phone accessories. There is no minimum purchase requirement, and membership in Amazon Prime, which offers free shipping on all purchases, is not required.

Chicago - It may seem counterintuitive, but retailers should welcome the irate shopper who vents their frustration. That’s because it’s the mistreated customer who walks out the door in a silent huff who places the most revenue at risk, according to a collaborative study of dysfunctional retail touch-points conducted by LoyaltyOne, Verde Group and Dr. Deborah Small, professor of marketing and psychology, Wharton School of the University of Pennsylvania.

St. Petersburg – HSN Inc. is partnering with the Card Services division of Alliance Data Systems Corp. (ADS) to provide private label credit card services for its Cornerstone business unit. Alliance Data will develop loyalty-driven card programs for five of Cornerstone's seven multichannel brands -- Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements – each incorporating a tailored approach for their unique customer base.

King of Prussia, Pa. – eBay Enterprise has helped its clients reduce average handle time and save money by using the NICE Interaction Analytics solution. eBay Enterprise processes roughly 17 million contacts per year on behalf of its retailers, across a full range of channels including phone, chat, email and social media. Its key focus is on lowering average handle time (AHT), delivering consistent, high quality service, and enhancing the consumer experience.

Los Angeles – Accepting an online order and then cancelling it due to inventory shortages is probably the most damaging customer interaction an omnichannel retailer can have. Vertical specialty footwear retailer Chinese Laundry, which operates a direct-to-consumer website as well as two stores in Las Vegas and one in Canoga Park, California, is well aware of this problem.

Jo-Ann Fabric and Craft Stores is signing up for a new e-commerce product from Pinterest that allows users to shop in a whole new way.

Xcel Brands Inc. has appointed a veteran marketing executive of Target to the Xcel board of directors.

"We are thrilled to have Michael Francis join our board of directors," said Robert D'Loren, chairman and CEO of Xcel Brands Inc. "Michael brings incredible marketing, leadership, innovation, and extensive branding experience to our Board and Xcel, and we look forward to working with him in this new capacity."