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QVC

  • Instacart names former Amazon exec as operations head

    Online delivery service provider Instacart has hired a veteran of a company known for extreme efficiency to take charge of its operations.

    Mike Swartz, a retail veteran whose career notably includes a nine-year stint as director of operational excellence at Amazon.com from 1998-2007, is the new senior VP of operations for Instacart. Since Amazon, Swartz’ experience includes four years as senior VP of operations for specialty hair care e-commerce company Folica Inc. and four years as an independent consultant.

  • QVC exec joins GS1 US board

    QVC chief information officer Linda Dillman has joined the board of the GS1 US supply chain information standard organization.

    GS1 US is a supply chain information standards organization.

    Dillman will help guide the GS1 US strategy for driving the adoption and usage of the GS1 System of Standards in e-commerce. The standards uniquely identify products, services and locations globally. They are designed to assist in enhancing the consumer shopping experience while boosting online retailer efficiency, revenue and loyalty.

  • Tech Bytes: Looking Ahead: Top Three Customer Engagement Trends of 2016

    Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

    As Seen on TV

  • All gift cards not created equal—especially when it comes to resale

    Popularity and resale value do not always correlate when it comes to gift cards.

    Visa is tops in a ranking of the gift cards expected to be most popular this holiday season.

    Rounding out the top 10: American Express; iTunes; Wal-Mart; Target; Starbucks; Netflix; eBay and Google Play. The ranking is from CardHub, a credit card comparison Web site owned by Evolution Finance.

  • There's a new player in TV commerce game

    Apple TV reportedly has a formidable new rival in the emerging channel of TV commerce.

    According to GeekWire, Amazon is providing direct purchase capabilities through its Fire TV devices, without fanfare. A pilot has been underway for about two weeks, with sources indicating performance so far has exceeded expectations.

    The pilot allows Fire TV and Fire TV stick users to directly browse and purchase items including Hershey’s candy, FitBit personal fitness devices, and Mattel toys from banner ads on the TV screen.

  • Report: TV commerce has new player

    Apple TV reportedly has a formidable new rival in the emerging channel of TV commerce.

    According to GeekWire, Amazon is providing direct purchase capabilities through its Fire TV devices, without fanfare. A pilot has been underway for about two weeks, with sources indicating performance so far has exceeded expectations.

  • QVC unveils latest shopping channel

    Home shopping retailer QVC is going to enter consumer homes via a new device.

    QVC is launching an app for Apple TV. Customers will be able to make purchases directly through Apple TV with a click of the remote, as well as search for products. QVC for Apple TV will be available in the U.S. immediately upon the release of the Apple TV, with the U.K. and Germany to follow in the coming weeks.

  • Study: Major retailers lacking in online satisfaction

    When it comes to satisfying online customers, the little guys may have an edge. Online review site Bizrate Insights (a division of marketing solutions firm Connexity) has released its 16th annual Bizrate Circle of Excellence awards, and only a few major retailers are included.

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