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Newegg

  • Another retailer joins in-store pickup club

  • Is Amazon Business a threat to Staples/Office Depot?

    A ruling in the dispute between the Federal Trade Commission and Staples could hinge on whether the judge in the case is an Amazon Prime member who appreciates the online giant’s disruptive business model and potential to impact the business-to-business marketplace.  

  • Amazon Business ready to rule B-to-B world

    A ruling in the dispute between the Federal Trade Commission and Staples could hinge on whether the judge in the case is an Amazon Prime member who appreciates the online giant’s disruptive business model and potential to impact the business-to-business marketplace.

  • Newegg hatches social customer support

    Digital computer and electronics retailer Newegg wants to engage customers wherever they are, including on one of the world’s most popular social messaging apps.

    Newegg will begin using Facebook Messenger to provide customer support. The e-tailer currently offers customer support options via email, SMS text message, phone and chat. Giving customers the ability to engage with Newegg’s customer support representatives via Messenger is an important asset to add to the company’s mobile strategy, according to executives.

  • Newegg says ‘eh’ to same-day pickup

    Soon Canadian technology enthusiasts will have a new, faster option for fulfilling online purchases.

    Digital computer and electronics retailer Newegg is opening a physical pickup center at its warehouse in Vancouver. In September 2015, Newegg sought to decrease the time and cost associated with order fulfillment to customers in Western Canada with the opening of its Vancouver warehouse.

    Adding the pickup center now gives customers in the Vancouver area the chance to fulfill their orders the same day, with no delivery fee.

  • What will happen in e-commerce during 2016?

    Although it still only represents a small percentage of total retail sales, e-commerce is one of the biggest subjects in retail for 2016.

    Shipping software provider TrueShip offers the following list of 10 predictions for the direction of e-commerce in the new year.

  • Newegg walks the personalization talk

    Holiday shoppers who need a friendly ear while looking for products online may want to check out Newegg.com.

  • Tech Bytes: Three Lessons from Cyber Week Site Fails

    Looking back on the 2015 edition of Cyber Week, we can reminisce on big traffic, big sales … and big fails?

    Several high-profile site outages hit major retailers during a period of historically heavy online shopping. While nobody would call these positive events, they do offer retailers a few valuable lessons about the need to stay one step ahead of digital customer demand.

    Not Too Big to Fail

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