Newegg

Online consumer electronics retailer Newegg Inc. is giving mobile consumers what they want.

A comprehensive redesign of Newegg’s mobile shopping experience includes a new mobile site optimized for viewing on mobile devices, and universal apps for Android and iOS devices. Newegg says this is the most comprehensive mobile refresh in its history.

Newegg is looking to be the destination this holiday season for gamers with a new promotion designed to appeal to tech enthusiasts.

New York – Retailers Amazon.com, HSN, Newegg, QVC and Zappos.com were among the 15 companies receiving the highest ratings in the 2015 Forrester Research Customer Experience Index. Forrester data indicates that improving the customer experience is a strategic priority for 73% of businesses, yet only 1% of companies deliver an excellent customer experience.

It's the question on many branded manufacturers’ minds at the moment. Either you’re starting to think about ways to sell directly to consumers, or you’re brainstorming ideas to enhance your online strategy. E-commerce has shaken up the traditional model of selling solely to wholesalers and retailers. It’s also presented brands with new ways to engage with consumers and increase sales.

Ann Arbor, Mich. - Watch out Amazon, QVC is at your back—at least when it comes to  customer satisfaction.  

New York – If you were looking for quality call center service from an online retailer during Black Friday or Cyber Monday, then you wanted to shop at L.L. Bean. According to data from analysis firm StellaService, L.L. Bean led in customer service call response time on Black Friday (10 seconds), Cyber Monday (six seconds) and Cyber Weekend (nine seconds).

L.L. Bean actually improved its call center response time compared to its month-to-date average. Other notable findings included:

Newegg has opened a high-tech warehouse and shipping today in Indianapolis. The leading technology e-retailer estimates that the new warehouse will allow 45 million people in the Midwestern U.S. to get their orders faster.

In addition to Indiana, customers in Illinois, Iowa, Kentucky, Michigan, Minnesota, North Dakota, South Dakota, Ohio, Wisconsin and West Virginia will see the greatest benefit, with noticeably shorter delivery times.

San Mateo, Calif. - NetSuite Inc. has released an integrated solution with ChannelAdvisor.