ARTICLES BY THIS AUTHOR
Wingstop pilots AI-based voice ordering system
A fast-casual restaurant chain with more than 1,500 locations worldwide is testing an artificial intelligence (AI) solution to streamline voice ordering.
Live! parent Cordish Companies streamlines payment
Select Live! entertainment and hospitality locations will offer contactless mobile ordering and payment.
Amazon ‘Just Walk Out’-enabled frictionless stores coming to campuses
Amazon is entering a new partnership that will send its “Just Walk Out” cashierless shopping technology to college.
Best Buy makes big health care move with ‘hospital at home’ partnership
Best Buy Co. Inc. is doubling down on its bet that the at-home healthcare market is poised for growth.
Confident businesses use these customer experience solutions
A new survey reveals significant differences between companies with confidence in their customer experience and those lacking it.
Roots teams up with sports-themed metaverse gaming platform
A premium outdoor brand is making its first foray into the metaverse.
Mars pilots ‘store hailing’ solution for direct ice cream delivery
CPG giant Mars Inc. will test delivery of its ice cream products to consumers via automated mobile stores.
Exclusive Q&A: Xiaodi Zhang, VP of seller experience at eBay
eBay sees a lot of potential value in e-commerce for small retailers.
Amazon to shutter eight Amazon Go c-stores
Amazon is scaling back its Amazon Go checkout-free convenience format.
Amazon pauses groundbreaking of second phase of new headquarters
Amazon’s latest cost-cutting move is in the real estate area.