ARTICLES BY THIS AUTHOR
03/07/2023
Wingstop pilots AI-based voice ordering system
A fast-casual restaurant chain with more than 1,500 locations worldwide is testing an artificial intelligence (AI) solution to streamline voice ordering.
03/07/2023
Live! parent Cordish Companies streamlines payment
Select Live! entertainment and hospitality locations will offer contactless mobile ordering and payment.
03/07/2023
Amazon ‘Just Walk Out’-enabled frictionless stores coming to campuses
Amazon is entering a new partnership that will send its “Just Walk Out” cashierless shopping technology to college.
03/07/2023
Best Buy makes big health care move with ‘hospital at home’ partnership
Best Buy Co. Inc. is doubling down on its bet that the at-home healthcare market is poised for growth.
03/06/2023
Confident businesses use these customer experience solutions
A new survey reveals significant differences between companies with confidence in their customer experience and those lacking it.
03/06/2023
Roots teams up with sports-themed metaverse gaming platform
A premium outdoor brand is making its first foray into the metaverse.
03/06/2023
Mars pilots ‘store hailing’ solution for direct ice cream delivery
CPG giant Mars Inc. will test delivery of its ice cream products to consumers via automated mobile stores.
03/06/2023
Exclusive Q&A: Xiaodi Zhang, VP of seller experience at eBay
eBay sees a lot of potential value in e-commerce for small retailers.
03/06/2023
Amazon to shutter eight Amazon Go c-stores
Amazon is scaling back its Amazon Go checkout-free convenience format.
03/03/2023
Amazon pauses groundbreaking of second phase of new headquarters
Amazon’s latest cost-cutting move is in the real estate area.